About this role
Ignite your career at Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market. The #1 name in our industry, we help make the dream of home ownership more achievable every day. At BFS, you’ll be equipped with all the tools, training, and resources you need, and you’ll be empowered to try new things, gain new experiences, and build a career with unlimited horizons.
PURPOSE
Addresses construction service and product issues at the customer’s site in order to ensure that customer complaints regarding the quality and reliability are resolved in the most efficient and cost-effective manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Investigates/examines the condition of company building workmanship and products on the customer’s site at all stages of construction based on concerns raised by the customer; reports back to the Customer Service team on findings.
- Recommends replacement or repair of defective products based on customer service guidelines related to efficiency and cost effectiveness.
- Negotiates and approves third party repair/adjustment; inspects completed work for quality adherence.
- Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.
- Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.
- Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
MINIMUM REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
High school diploma or General Education Degree (GED), or equivalent combination of education and experience. This position is considered entry level with on-the-job training available.
COMPETENCIES
- Knowledge of company products
- Knowledge of company product pricing, discount and estimating formulas and guidelines
- Strong attention to detail
- Knowledge of basic math and measurement skills
- Good communication and interpersonal skills
- Proficiency in Microsoft Office Suite and an enterprise resource planning (ERP) program
- Valid Driver’s License
WORK ENVIRONMENT / PHYSICAL ACTIVITY
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Subject to both typical office environment and outside locations with temperature and weather variations.
- Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.
- Work is performed on both company and customer sites and involves driving to customer locations.
- Subject to both typical office environment and outside locations with temperature and weather variations.
- May involve walking on uneven ground of a potential customer construction site.
At BFS, we want you and your career to be greater than what you ever could have expected. Our supportive, people -first culture will build you up and empower you to do more, be more, and become better every day. Join us and see what’s possible when you can rise to new challenges, learn new skills, and add to your career tool belt every day.
In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call (214) 765-3990 or email: [email protected]. Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.
Other facts
About Builders FirstSource
Builders FirstSource is the nation’s largest supplier of structural building products, value-added components and services to the professional market for new residential construction and repair and remodeling. Our focus is on providing unparalleled service to both large and small customers. Through investments in innovation and an unmatched portfolio of value-added products and manufacturing capabilities, we’re revolutionizing the homebuilding industry – outperforming today and transforming tomorrow.
Builders FirstSource and the Builders FirstSource logo are trademarks of Builders FirstSource, Inc. and/or its subsidiaries. © 2022 Builders FirstSource, Inc. All rights reserved.
JOB SEEKERS: Beware of job scams and fake employment offers.
It has come to our attention that fraudulent employment offers have been sent to job seekers by people who claim to be employees of Builders FirstSource (BFS). These scammers use a variety of tactics to engage with job seekers to commit identity theft, financial fraud, and other crimes. They can be very convincing, going as far as to steal the profile pictures of our actual recruiters from their LinkedIn profiles and using email addresses that contain words such as ‘@BuildersFirstSource’ or '@BFS.' The scammers will typically ask you to send money at some point (for equipment, training, or a uniform, etc.). A LEGITIMATE BFS RECRUITER OR HIRING MANAGER WILL NEVER ASK YOU TO SEND US MONEY. Also, you will never receive a job offer from us if we have not verbally interviewed you. If you ever receive an unsolicited or suspicious communication that demands any form of payment in connection with employment at BFS, you should consider it to be fraudulent and cease all contact with the sender. You can report US job scams to the FTC (www.ReportFraud.ftc.gov), your state attorney general, or econsumer.gov for international scams. You can also report any fraudulent activity to LinkedIn.
What you'll do
- The Field Services Representative investigates construction service and product issues at customer sites to resolve complaints efficiently. They recommend repairs or replacements and ensure quality adherence for completed work.
Ready to join Builders FirstSource?
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