About the Role
As the Receptionist at the Bachman Lake Family Hope Center, you will Shine Hope as you support the local center by answering multiple line phone system, relaying messages, greeting guests, receiving packages, scheduling, completing reports, taking meeting notes, and performing other administrative duties as assigned. This position does require the candidate to be ability to speak, read, and write English and Spanish. 

What you will do
As a member of our team, you will have an impact on our clients through accomplishment of the following responsibilities:

• Greet all guests with hospitality, determine their purpose, and then notify the appropriate staff member. Prepare welcome signs as required.


• Receive, process, and distribute mail. Prepare outgoing mail; handle incoming and outgoing overnight deliveries. Receive packages and deliveries and distribute to appropriate staff members.


• Answer multiple line phone system and handle calls as appropriate, including, but not limited to, transferring calls as appropriate and taking and relaying messages.


• Maintain conference room and multi-purpose rooms schedule. Keep conference room and multi-purpose rooms clean and appropriately arranged for upcoming functions.


• Assist in preparations for meetings, luncheons, events, and special occasions.


• Assist with various administrative tasks including, but not limited to, expense reports, monthly reports, CQI reporting, directory of assistance book, and other assigned tasks.


• Receive and compile monthly reports from various team members and ensure complete and in a timely manner.


• Maintain accurate electronic and hardcopy filing system; timely and accurately file confidential documents in a secure area to maintain confidentiality.

 As a 5 STARS team member, you’ll bring to the team:
To be successful in this role and a great addition to our team we need you to come with the following:

• High School Diploma (or G.E.D.) required.


• Ability to speak, read, and write English and Spanish required. 


• Shining hope in others. (Your friendly attitude and willingness to learn is more important than a year’s experience!)

Preferred Qualifications
In addition to the amazing qualifications and experiences listed above, if we had our say, we would also look for:

• Minimum 3 years prior related experience preferred.


• A commitment to your own professional growth and development to enhance program services.


• A willingness and desire to build and maintain excellent working relationships with your co-workers, volunteers, and the community that we rely on to support our programs.

Our 5 STARS Perks:

• Medical and Dental benefits for associates and their eligible dependents.


• Payactiv, early access paid wages


• Life insurance.


• Short-Term and Long-Term Disability benefits.


• Paid Time Off and Holidays.


• Paid Parental Leave.


• Retirement Savings Plan.


• The 5 STARS Fun Benefit: encourages employees to spread good cheer to their co-workers and others, creating a happy, healthy environment for all!

Benefits eligibility is based on number of hours worked each week.

EEO