About this role
Why this job matters
Delivering quality digital features and solutions for our customers is at the heart of everything we do. As a Software Engineering Professional you will be a single point of contact responsible for delivering the changes and fixing issues raised by customers across Corporate Units. The purpose of the role is to interact with stakeholders on a regular basis, to map and understand their requirements keeping the outcome for the business in mind. All delivered in sprints!
What you’ll be doing
• Ensuring the team and third parties are delivering to configuration, development, engineering , testing and methodology standards.
• Gather and report detailed performance data against key indicators, to generate actionable improvements to the quality of service offered.
• Keep up-to-date with latest technology, software development technologies and methodologies
• Promote resilience and responsiveness in the organisation by being open and honest about challenges, and the actions required to address unexpected developments.
• Identify, manage and seek to resolve technical risks and issues against business requirements.
• Proactively drive innovation, with new ideas and options made available by new technology and process.
The skills you’ll need to succeed
Creative problem solver, able to build contingency plans and handle stressful situation with professionalism.
Understanding of JIRA, REACT, Confluence and dashboarding technologies
Desirable Skills:
• Low-code/no-code app development
• AI-ML, LLM, RAG
• Agentic AI (Workflows like n8n/zappier, and Open Source), MS CoPilot Studio
• Power platform (Power Apps, Power Automate, Power BI)
• Python
• Agile methodology
• Excel macro, Visual Basic.
Experience you’d be expected to have
Proven experience in identifying, evaluating, and developing effective procedures and systems requirements that meet business requirements.
Experience in developing applications from scratch.
Experience in working with Agile tools like JIRA, Confluence etc.
Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
About us
BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.
Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.
While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.
Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
Other facts
About BT Group
We’re one of the world’s leading communications services companies. At BT Group, the solutions we sell are integral to modern life. Our purpose is as simple as it is ambitious: we connect for good.
There are no limits to what people can do when they connect. And as technology changes our world, connections are becoming even more important to everyday life.
Today, that’s truer than ever. The connections we make are helping solve the world’s biggest challenges such as the global pandemic, climate change and cyber security. Through the power of technology, we’re supporting customers to live, work and play together better.
What you'll do
- The Software Engineering Professional will be responsible for delivering changes and fixing issues raised by customers across Corporate Units. This includes interacting with stakeholders to understand their requirements and ensuring that the team meets development and testing standards.
Ready to join BT Group?
Take the next step in your career journey