About this role
Why this job matters
The Customer Solutions Design Analyst assists the creation of end-to-end technical designs and solutions which meet customer needs.
What you’ll be doing
1. Assists the capture of customer technical requirements and translates it into solution designs in accordance with standard design methodologies.
2. Supports customer solution design engagement, contributing to statement of work creation, including any 3rd party deliverables.
3. Assists in review and validation processes for both new developments and in-life products and services.
4. Assists customer migration planning and implementation.
5. Assists change management, providing impact assessments and design documentation updates.
6. Ensures that designs adhere to architectural principles and policies.
7. Assists parties within the project lifecycle to determine the optimum solution design for customers.
8. Assists in the resolution of standard solution and service issues, root cause analysis, and troubleshooting.
9. Assists in the implementation of ways to improve working processes within the area of customer solution design.
The skills you’ll need
Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
Other facts
About BT Group
We’re one of the world’s leading communications services companies. At BT Group, the solutions we sell are integral to modern life. Our purpose is as simple as it is ambitious: we connect for good.
There are no limits to what people can do when they connect. And as technology changes our world, connections are becoming even more important to everyday life.
Today, that’s truer than ever. The connections we make are helping solve the world’s biggest challenges such as the global pandemic, climate change and cyber security. Through the power of technology, we’re supporting customers to live, work and play together better.
What you'll do
- The Customer Solutions Design Analyst assists in creating end-to-end technical designs and solutions that meet customer needs. This includes capturing technical requirements, supporting solution design engagement, and assisting in migration planning and implementation.
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