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Purpose of the position

• To manage, coordinate, administer, and support the delivery of the training plan of both public and in-house training events within the budget.

Key Responsibilities and Accountabilities

• Manages administrative systems and procedures required to support the training business to ensure workloads are planned, and the department runs efficiently and delivers to BSI’s standards of customer excellence
• Responsible for HRDF administrative support for training course delivery
• Responsible for working with the Operations team & external resources to coordinate tutors to deliver the training schedule
• Work with the Training Business Manager to coordinate efforts between the sales, marketing, and operations
• Manage the flow of documentation and correspondence of the department's complaints/compliments system
• Monitor and continually improve the efficiency and effectiveness of all administrative processes
• Ensure that all contractual relationships with key suppliers are continually reviewed and improved in the interests of BSI and its customers
• Handling of training operation details in Salesforce
• Day-to-day support to the operation team, sales teams (Public and In House), and Account teams.
• Making sure of proper documentation of training records on a timely basis.
• Timely issuance of training certificates

Knowledge, experience, and qualifications.

• Excellent organizational skills to control their own workload and that of others
• Logical and practical approach to problem solving to deal with problems as constructively and swiftly as possible
• Communicates well to inform, advise, and persuade and has the confidence and ability to deal with a wide range of people and situations verbally and in writing, including highly confidential and sensitive material
• Good written and verbal communication skills to produce, initiate, and compose routine correspondence
• Understands the values and benefits of teamwork and can provide support
• Works on own initiative to manage a varied, often unpredictable, workload
• Organizes and prioritizes own work and that of others in a pressurised environment with competing demands and tight deadlines
• Develops, manages, and reviews office systems, especially those required to organise large amounts of paperwork and correspondence
• Experience with Salesforce.com or other enterprise tool is an added advantage
• Experience of commercial operations management, preferably commercial events

About Us

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.
 
Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.