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Job Title: SCAN Client Services Analyst

Location: Shenzhen City, China

About the role:

The Client Services Analyst is an integral member of the Supply Chain Services CONNECT SCREEN SUPPLIER operations team.   Responsibilities will include managing clients’ experience within Connect SCREEN Supplier by providing on-boarding support, program configuration, client specific Supply Chain analysis, business reviews of client accounts and their suppliers along with recommendations for program improvements.  This role will primarily be providing support to the SCAN Association. Responsibilities will include but not be limited to training and conducting presentations for the SCAN Service Providers and factory users, CAPA process facilitation, cross training on all SCAN processes and procedures as well as create and provide documentation for the SCAN program.  This job is about client satisfaction through responsive service and proficiency in using the CONNECT SCREEN SUPPLIER software for the SCAN Program. You will build on trusted relationships and add value to our clients and their businesses by providing them with excellent service with every interaction.

SCAN Client Services Analyst Responsibilities:

- Work with SCAN and CONNECT SCREEN SUPPLIER Program Managers to design implementation schedules for new clients.

- Follow project implementation schedules for new clients and participate in planning, designing, and configuring CONNECT SCREEN SUPPLIER to meet client needs

- Facilitate the CAPA process by reviewing completed audits, determining any gaps or non-conformances, assign the appropriate corrective actions and review all submissions until the audit cycles are complete for each factory

- Support with regular SCAN Program management related tasks such as compiling metrics, newsletters, follow up calls/emails and responding to customer service related inquiries

- Provide first level support to assigned clients in the identification and resolution of issues

- Identify issues and opportunities within projects to provide implementation solutions and potential sales opportunities

- Investigate and follow through on the resolution of issues for clients

- Provide regular reports consisting of detailed analysis of client accounts for trending and risk identification

- Assist with development and maintenance of client training plans and materials

- Provide team support as you assist with projects, reporting and documentation updates

- Provide CONNECT SCREEN SUPPLIER product demonstrations and training for potential and current clients

Education/Qualifications:

- Bachelor’s Degree;  in business or supply chain management or compliance is preferred

- Prior experience working with customers’ audit programs and to identify opportunities, as well as implement and support software solutions

- Experience working in an software support/implementation/services environment is preferred, but not required

- Experience with data analytics and presentations

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We are proud to be the business improvement company for other organisations to become more sustainable and resilient and finally to inspire trust in their products, systems, services, and the world we live in.

Headquartered in London, BSI is the world's first national standards organization with more than 100 years of experience. We are a global partner for 86,000 companies and organizations in over 193 countries, offering development, auditing, certification, and training services, including innovative software solutions and cyber security expertise for all industries: from aerospace and automotive to food, construction, energy, healthcare, IT and trade sectors. Incorporated by Royal Charter, we’re truly impartial, and home to the ultimate mark of trust, the Kitemark.

Through our unique combination of consulting, training, assurance, and regulatory services we bring solid and broad knowledge to every company.

If you’re looking to make a meaningful difference and grow within a respected global organisation, we’d love to hear from you.

About Us

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.
 
Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.