About this role
Join our team as a day shift, full-time, Amarillo Diagnostic Clinic Scheduler in Amarillo, TX.
Why Join Us?
Thrive in a People-First Environment and Make Healthcare Better
- Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
- People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
- Make Healthcare Better: We use advanced technology to support our team and enhance patient care.
Get to Know Your Team:
- BSA Health System is the fourth largest employer in Amarillo, with a medical staff of more than 400 physicians and 3,000 employees. At BSA, the focus is to provide quality healthcare in Christian love, service and dignity.
Responsibilities
Appointment Scheduling and Coordination
- Schedule, reschedule, and cancel patient appointments based on provider availability and patient needs.
- Manage multi-step or complex appointment schedules, such as coordinating procedures, follow-ups, and specialty referrals.
- Monitor provider calendars to maximize efficiency and minimize scheduling conflicts
Patient Communication
- Serve as the primary contact for patients regarding appointment inquiries, confirmations, and reminders.
- Provide clear instructions for pre-visit preparation, such as fasting, paperwork, or lab tests.
- Respond promptly to patient phone calls, voicemails, and messages, ensuring timely resolutions.
Insurance and Referrals
- Verify insurance eligibility and requirements for scheduled appointments.
- Obtain prior authorizations and referrals as needed.
- Communicate any insurance-related issues or out-of-pocket costs to patients prior to their visits.
Administrative Support
- Enter and update patient information accurately in the clinic’s scheduling and electronic medical record (EMR) systems.
- Maintain provider schedules, including accommodating cancellations, delays, and urgent requests.
- Prepare daily schedules and reports for clinical staff and providers.
Collaboration and Compliance
- Work closely with medical assistants, nurses, and providers to ensure seamless patient flow.
- Ensure compliance with clinic policies, HIPAA regulations, and other relevant guidelines.
- Assist with training and mentoring new scheduling team members as needed.
Qualifications
Job Requirements:
- High School Diploma or GED equivalent.
Minimum of 2 years in a medical scheduling or administrative role.
Familiarity with EMR systems and medical terminology.
Experience in a fast-paced clinic or healthcare setting.
Preferred Job Requirements:
- Associates degree or higher in related field of study.
Other facts
About BSA Health System
BSA Health System, located in Amarillo, Texas, is an extensive health system providing clinical excellence to the Texas Panhandle and the Tri-State area. Acclaimed for its superior quality and customer service, BSA Health System is comprised of BSA Hospital, BSA Harrington Cancer Center, BSA Physicians Group and numerous specialty clinics.
BSA Health System is the fourth largest employer in Amarillo, with a medical staff of more than 400 physicians and 3,000 employees. At BSA, the focus is to provide quality healthcare in Christian love, service and dignity. The staff at BSA are driven by the purpose of caring for people: patients, families and one another. BSA recently received Ardent Health Services’ Best Employee Loyalty Award in recognition of its high employee satisfaction and engagement.
In January 2013, BSA became an affiliate of Ardent Health Services based in Nashville, Tennessee. Ardent’s proven track record in the healthcare industry and its commitment to growth, clinical quality and patient experience made it a perfect fit for BSA. Ardent subsidiaries own and operate more than 30 hospitals and physician groups across the nation.
What you'll do
- The Scheduler is responsible for scheduling, rescheduling, and canceling patient appointments while managing complex appointment schedules. They also serve as the primary contact for patients regarding appointment inquiries and ensure compliance with clinic policies.
Ready to join BSA Health System?
Take the next step in your career journey