About this role
Are you ready for what’s next?
Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.
Position Overview:
As part of the talented EMEA Technical Service team, you will be responsible for helping the Regional Service team across Benelux and France to provide high quality technical support for Navico Group dealers, OEMs and boat builders. This role supports all Navico Group brands. Typical day-to-day responsibilities include answering technical enquiries via telephone and email, advising on system design, installation and product application, coordinating on board field service, handling return material authorisations, repair returns, warranty claims, helping to ensure KPIs and CSAT scores are within agreed targets and reporting field issues back to the team for further investigation.
Essential Functions:
- Direct dealer and boat builder support via telephone and email.
- Working constructively with regional Service, Product Management and R&D teams to resolve product and technical related issues
- RMA creation and overseeing returns and fault verification
- Coordinating on board field service
- Assisting with consumer and dealer training events
- Constantly seeking out and identifying opportunities to upgrade consumers to the latest product offering.
Required Qualifications:
- Experience in customer service, preferably dealing with products of a technical nature
- Confident in written and verbal English and French, and any other European language is an advantage
- Strong analytical and problem solving skills
- Strong Computer skills.
Preferred Qualifications:
- Recognised industry apprenticeship, BTEC, Graduate/Associates in an Engineering/Science discipline
- Experience with boats, boating, commercial or recreational vehicles.
Working Conditions:
- Willingness to travel, including overseas where required
- Expectation to be in the local office 3-4 days per week unless travelling
- Ability to work independently as well as part of a team.
Next is Now!
We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and inspiration. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.
Brunswick is committed to providing a workplace that offers equal employment opportunities based solely on merit. Therefore, discrimination based on race, color, religion, sex, national origin, disability, veteran status or any other protected status under applicable local, state or federal law is not tolerated.
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Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors.
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About Brunswick Corporation
Brunswick is a global leader in marine recreation, delivering innovation that transforms experiences on the water and beyond. Our unique, technology-driven solutions are informed and inspired by deep consumer insights and powered by our belief that “Next Never Rests™”. Brunswick is dedicated to industry leadership, to being the best and most trusted partner to our many customers, and to building synergies and ecosystems that enable us to challenge convention and define the future.
Brunswick is home to more than 60 industry-leading brands. In the category of Marine Propulsion, these brands include Mercury Marine, Mercury Racing and MerCruiser. Brunswick’s comprehensive collection of parts, accessories, distribution, and technology brands includes Mercury Engine Parts & Accessories, BLA and Land ‘N’ Sea. Our Navico Group and its industry-leading technology brands consist of Lowrance, Simrad, B&G, Mastervolt, RELiON, Attwood and Whale. Our Boat brands are some of the best known in the world, including Boston Whaler, Lund, Sea Ray, Bayliner, Harris Pontoons, Princecraft and Quicksilver. In addition, our service, digital and shared-access businesses include Freedom Boat Club, Boateka and a range of financing, insurance, and extended warranty businesses. While focused primarily on the marine industry, Brunswick also successfully leverages its portfolio of advanced technologies to deliver an exceptional suite of solutions in mobile and industrial applications.
Headquartered in Mettawa, IL, Brunswick has approximately 19,000 employees operating in 27 countries. In 2022, Brunswick was named by Forbes as a World’s Best Employer and as one of America’s Most Responsible Companies by Newsweek, both for the third consecutive year. For more information, visit www.Brunswick.com.
What you'll do
- The Technical Service Engineer will provide high-quality technical support to dealers, OEMs, and boat builders across Benelux and France. Responsibilities include answering technical inquiries, coordinating field service, and ensuring KPIs and customer satisfaction scores are met.
Ready to join Brunswick Corporation?
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