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Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide, more than 11,000 employees are working on this permanent challenge at over 90 locations.

Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics. Please visit www.bruker.com.

The Salesforce Team is part of the Commercial Excellence department that acts as the strategic business partner to the sales, service, and order fulfillment organization. The team supports the global business and support functions by optimizing the go-to market approach, enabling back-office processes, and striving to improve existing commercial and after-market.

As a Salesforce Administrator (m/f/d), you will be joining a passionate and goal-oriented Salesforce team that is responsible for a highly customized Salesforce instance with more than 1,700 users. You will be working in a local team of administrators in a larger multinational Salesforce team with an Architect, Developers, and Business Analysts. Continuously expanding your skills and certifications is encouraged and supported.

Please submit your CV in English. 

responsabilidades

• Support, managing and answering support requests for our Customer Relationship Management tool Salesforce.com via a ticketing system.
• Provide first-level support for issues related to data access, navigation, and basic functionality.
• Collaborate with other Salesforce team members to escalate and resolve complex issues.
• Administration, configuration and implementation of functionalities and applications in Salesforce.com.
• Support updating and managing training documentations for the Sales and Service teams.
• Support the Customer Master Data Management team.
• Contribute to the analysis and improvement of existing end-to-end commercial internal and go-to-market processes and concepts.

Qualificações

• Prior experience in a support hotline/helpdesk environment using Salesforce.com or comparable CRM systems.
• Demonstrated ability to communicate effectively and professionally in written and oral English (min. B2)
• First work experience in user management including new user setup, roles, profiles and permissions.
• Internal customer focus, support and solution-oriented mindset.
• Basic understanding of CRM concepts and user support workflows.
• Interest in data management and problem-solving mindset.
• Able to collaborate and communicate effectively with international end-users and in cross-functional project teams.

Bruker is committed to fostering an inclusive, and respectful workplace. We welcome applications from all qualified individuals and evaluate candidates based on their skills, experience, and qualifications. We do not discriminate based on any personal characteristic or background protected by applicable laws.