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Analyst - Customer Service & Order Management
OTHERPenang

Summary

Location

Penang

Type

OTHER

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About this role

Overview

Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics. Today, worldwide more than 11,000 employees are working on this permanent challenge at over 90 locations.

 

Bruker continues to build upon its extensive range of products and solutions, its broad base of installed systems and a strong reputation among its customers. Being one of the world's leading analytical instrumentation companies, Bruker is strongly committed to further fully meet its customers’ needs as well as to continue to develop state-of-the-art technologies and innovative solutions for today's analytical questions. Please visit www.bruker.com.

Responsibilities

Summary of Responsibilities:This person will be responsible for overall Sales administration functions for:

  • Entire Spare Part Order Process Management (OTC)
  • Process and coordinate System requests
  • Service Support and Logistics as Back Office Function

Essential Functions:

  • Overall order process management (SAP & SFDC) in accordance with Bruker standard policy, SOX, ISO and Revenue Recognition reporting.
  • Collaborate cross-functionally with Regional Sales, Selling Entity, Planning, R&D, Manufacturing, Finance and Shipping to ensure both company and customer requirements are met.
  • Maintain effective communication with Internal stakeholders and external customer to achieve Customer Excellence.
  • After sales service support on additional requests from customer or selling entity.
  • Participate in departmental projects aligned with corporate objectives.
  • Logistics
    • Prepare shipping documents
    • Coordinate global shipments

Qualifications

Knowledge, Skills and Abilities:

  • Experience in sales operations related jobs
  • Microsoft Office (Excel, Word, Powerpoint, etc)
  • Experience of operating SAP (S4Hana) and CRM (Salesforce)
  • Fluency in English; reading/writing and oral communication

 

Educational Requirements:

  • Bachelor degree in related discipline
  • Minimum 2 years of relevant working experience

Other facts

Tech stack
Sales Operations,Microsoft Office,SAP,Salesforce,Communication,Logistics,Order Management,Customer Support

About Bruker

Bruker is a leading global manufacturer of analytical measurement systems for the life and material sciences. For more than 60 years, our high-performance scientific instruments as well as analytical and diagnostic solutions have enabled the study of living organisms and substances.
Bruker BioSpin Group develops, manufactures, and markets instruments based on magnetic resonance technology, such as nuclear magnetic resonance (NMR), electron paramagnetic resonance (EPR) spectrometers, and preclinical imaging systems. Through these world-class technologies, Bruker BioSpin is helping science and development find answers to key questions facing our society, thereby improving lives in a sustainable way.

Whether in operations, R&D, sales, or administration, our employees are at the heart of developing and manufacturing as well as selling and operating our cutting-edge and innovative technologies.

Privacy Policy: https://goto.bruker.com/LI-BioSpin-PrivacyPolicy

Imprint: https://goto.bruker.com/LI-BioSpin-Imprint
Bruker BioSpin GmbH & Co. KG
Rudolf-Plank-Straße 23, 76275 Ettlingen, Germany
Limited Partnership with Limited Company as General Partner
Patrick Minhorst, Dr. Wulf-Ingo Jung, Bernd Gleixner
[email protected]
Mannheim HRA 711508
Markus Ziegler (Editorial Content)
VAT #DE 362916828

Contacts:

Team size: 1,001-5,000 employees
LinkedIn: Visit
Industry: Biotechnology Research
Founding Year: 1960

What you'll do

  • The Analyst will manage the entire spare part order process and coordinate system requests. They will also provide service support and logistics as a back office function.

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Frequently Asked Questions

What does a Analyst - Customer Service & Order Management do at Bruker?

As a Analyst - Customer Service & Order Management at Bruker, you will: the Analyst will manage the entire spare part order process and coordinate system requests. They will also provide service support and logistics as a back office function..

Why join Bruker as a Analyst - Customer Service & Order Management?

Bruker is a leading Biotechnology Research company.

Is the Analyst - Customer Service & Order Management position at Bruker remote?

The Analyst - Customer Service & Order Management position at Bruker is based in Penang, Malaysia. Contact the company through Clera for specific work arrangement details.

How do I apply for the Analyst - Customer Service & Order Management position at Bruker?

You can apply for the Analyst - Customer Service & Order Management position at Bruker directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Bruker on their website.