This position is responsible for answering phones for the Outpatient Business Office and for assisting walk in customers with billing questions. This position is also responsible for working and collecting discharged self-pay accounts which includes but may not be limited to: Assisting patients in the timely, efficient, accurate settlement of their accounts. Analyzing adjustments, collections, and posting. Ability to document clearly the action taken on the account to bring the account balance to full payment of the expected reimbursement.

Responsibilities: 

• Primary responsibility answer phones and assist walk in patients with billing questions. This also includes FDC’s, attorney and clinic questions regarding patient accounts.
• Responsible for maintaining the OP Billing email box, this includes timely responses to questions and requests.
• Responsible for processing returned mail
• Contacting patients/clinics regarding demographic billing rejections (ex. policy terms)
• Assisting the OP BO Clerk role as needed
• Responsible for compiling, reviewing for accuracy, and sending the Bad Debt report to the third party debt collection agency

Qualifications:

• High school diploma with one year of healthcare/medical/ customer service/ collections/business/Doctor’s office experience. 
• Must be able to read and understand Explanation of Benefits
• Must be familiar with Medical Insurance Payers
• Must have a strong understanding of how claims are paid and processed 
• Meditech experience preferred.
• Works well as part of a team and able to communicate effectively.

Location: ONSITE 1101 Samuel Wells Complex, Suite 1102, Jacksonville, FL 32216

Hours: Monday - Friday, 40 hours per week

Thriving in a culture that you can be proud of, you will also receive many employee benefits such as the following:

• Competitive Pay
• Comprehensive Benefits package
• Vacation/Paid Time Off
• Retirement Plan
• Employee Discounts
• Clinical Education and Professional Development Programs