Customer Service Advisor (Part-Time)
part-time•Norwich
About this role
<p><strong>Are you passionate about delivering outstanding customer service? Do you thrive in a dynamic and supportive environment? If so, we want you to join our team at Gasway as a Customer Service Advisor!</strong></p><p><strong><strong>Working Hours: Part-time </strong><strong>Monday - Friday 1pm-7pm (30 hrs per week)</strong></strong><br><br><strong>Key Responsibilities:</strong></p><ul><li>Provide excellent service to customers calling our Contact Centre, resolving queries at the first point of contact.</li></ul><ul><li>Answer calls politely, quickly, and efficiently, adhering to call answering targets and GDPR procedures.</li><li>Accurately log details of all calls for new and existing jobs, ensuring appropriate action is taken or escalated.</li></ul><p><strong>What We’re Looking For:</strong></p><ul><li>Proven experience in a phone-based customer service role.</li><li>Proficiency in Microsoft Office packages, particularly Excel, Word, and Outlook.</li><li>NVQ in Customer Service and educated to GCSE level (desirable).</li><li>Excellent verbal and written communication skills.</li><li>Outstanding customer service skills, including empathy, understanding, and problem-solving.</li><li>Ability to think laterally and work independently when required.</li></ul><p>Please see the <a href="https://s3uploadpresignedurlapista-apiuploadbucket5bf65193-ng6pinf04mjp.s3.eu-west-2.amazonaws.com/c17a2c04-f4d3-494e-8aed-83ef171a37fe.pdf">Job Description</a> for full details of your day-to-day duties and responsibilities.</p><p><strong>In return for your hard work, weoffer a competitive salary of £20,982 per annum and a benefits package. </strong><a href="https://flagshipgroup.teamtailor.com/pages/gasway-benefits-admin-engineer%20"><strong>Click here</strong></a><strong> tosee more about our benefits.</strong></p><p>If you are successfully shortlisted, you will be contacted within 7 days of the application close date via email.</p><p>Please make sure to check your email and spam folders regularly for correspondence.</p><p>Applications may be reviewed, and candidates invited to interview ahead of the close date.</p>
What you'll do
- Provide excellent service to customers by resolving queries at the first point of contact. Log details of all calls accurately and ensure appropriate actions are taken or escalated.
About Bromford Flagship
Founded in Norwich in the 1982 Gasway have over 40 years industry experience. Now with over 180 engineers, Gasway are the largest heating company in East Anglia.
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Frequently Asked Questions
What does a Customer Service Advisor (Part-Time) do at Bromford Flagship?
As a Customer Service Advisor (Part-Time) at Bromford Flagship, you will: provide excellent service to customers by resolving queries at the first point of contact. Log details of all calls accurately and ensure appropriate actions are taken or escalated..
Is the Customer Service Advisor (Part-Time) position at Bromford Flagship remote?
The Customer Service Advisor (Part-Time) position at Bromford Flagship is based in Norwich, England, United Kingdom. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Service Advisor (Part-Time) position at Bromford Flagship?
You can apply for the Customer Service Advisor (Part-Time) position at Bromford Flagshipdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.