Being a part of BrokerLink, means you live our values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present.  

We want like-minded individuals who want to provide the highest level of customer service, who carry themselves with utmost professionalism.  

We want to invest in you! Your success is our success and our purpose of “we’re here to help people” is what motivates us to keep the amazing talent we attract, for a long time. We want to bring out the best of all our team members! Offering countless opportunities to grow and an environment which values our most important assets, you, our team members. We have over 200 offices across Canada, ask us about our flexible work arrangements!

Pay at BrokerLink is about much more than just salary.

- Flexible work arrangements

- Multiple benefits offered to support physical and mental wellbeing, Wellness account and much more

- Share plan & other savings

Salary range (but not limited to):

Incentive plan

As part of our commitment to Win As A Team, we share our success with employees through our incentive programs and Employee Share Purchase Plan (ESPP) – with BrokerLink matching a portion of your contributions.

Our Group RRSP, with company matching DPSP offerings provide flexibility and long-term security for our employees beyond their careers.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, location etc. The salary range presented below is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We’re looking for a WFM Senior Analyst to join our Workforce Management team!

Are you a strategic thinker unafraid to challenge the status quo? Renowned for driving continuous improvement and bringing fresh ideas? Quick to adapt to change and thrive in dynamic environments? If so, we might be the right fit—join us and elevate your forecasting skills to the next level!

This hybrid position is available in any of our Ontario or Alberta offices.

What you'll do here:

• Collect, build forecasting models and analyze data from different sources in order to provide recommendations for workforce planning.
• Manage the WFM planner for respective region providing input for adjustments to upcoming months KPIs.
• Provide structured analyses and performance reports relevant for each business sectors and adapt them to the stakeholders they serve.
• Adapt and use predictive models and tools.
• Support the business sectors throughout the budget process.
• Participate in tools and process improvement initiatives.
• Establish strong relationships with various partners, both within and outside of the Workforce Management team.
• Provide support to analysts for scheduling and realtime management.
• Work on other tasks and projects as required.
• Identify opportunities to streamline the way we do things.

What you bring to the table:

• Bachelor's degree in Administration, Finance, Mathematics, Statistics or related field or any equivalent combination of education and experience
• At least three years of workforce management experience
• Strong analytical skills and attention to detail
• Thorough and ability to search and collect information
• Expertise with Excel
• Proficient with Nice, PowerPoint and Word. Knowledge of Cisco Contact Center, an asset.
• Strong organization and prioritization skills
• Can influence various stakeholder groups and convert strategy into action.
• No Canadian work experience required however must be eligible to work in Canada

#LI-Hybrid

We are an equal opportunity employer

BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process. 

BrokerLink is committed to creating and maintaining an inclusive environment which embraces our diversities and sees them as our strength! We want to foster a workplace that makes all our team members and customers feel welcome and appreciated.  

Discover more about BrokerLink! Visit our new dedicated Webpage.

Please note that BrokerLink does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

At BrokerLink, we value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be. Join our team and make a difference!