About this role
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
Broadridge is growing! We are seeking a Quality Control Supervisor to join our Production team in our Edgewood, NY location.
This is an on-site role that will be assigned to a Broadridge location where you will work 100% of the time.
In this role, you will be responsible for designing, implementing, and monitoring Quality Control policies, procedures, and the Quality Management System as it relates to the ISO 9001 standard. You will lead a team of quality control inspectors, with the main objective to monitor and audit product quality throughout the printing, finishing, insertion, and fulfillment processes. This includes Initiating, documenting, and monitoring corrective actions to ensure products satisfy clients’ needs and expectations. The Supervisor must ensure all Service Level Agreements with Broadridge Clients are met in the most cost-efficient manner without sacrificing the quality of the products.
The work hours are Monday - Friday, 8:00 AM - 4:00 PM, with some additional hours depending on volumes. Do you have at least 2 years of supervisory experience in a Production setting? Are you looking to join a leader in the FinTech industry? If so, we'd love to hear from you!
Responsibilities:
Work with Print and Production leadership to make certain that Quality standards are met
Responsible for interacting with the Client Service departments for the purpose of ensuring Client Expectations are met or exceeded
Provide mentoring, leadership, training, and career development to the team; give general guidance to inspectors in compliance with company guidelines; conduct Performance Appraisals and oversee compensation.
Conduct regular staff meetings for the purpose of communicating changes in procedures and client requirements.
Clearly understand and maintain the ISO 9001 criteria, standards and documentation throughout the print and production areas.
Monitor process methods related to quality results - Plan, implement, and follow through on best practice activities aimed at the continuous improvement of business practices.
Ensure plans are executed successfully - Interact with various levels of management across affected areas to provide status updates and/or to obtain necessary information to meet commitments.
Assess the training needs of the Operations (QC & Production) associates and establish development plans for each associate.
Research possible non-conformities and provide feedback to responsible departments
Develop and implement procedural changes that have a positive impact on product quality efficiency..
Coordinate staffing needs and schedules with the appropriate personnel and staffing agencies.
Fills in and assumes all Quality Control Manager’s responsibilities in Quality Control Manager’s absence.
Adapt to a constantly changing environment as determined by the customers’ need and demands.
Monitor, communicate and carry out special requests from various other departments that QC has a working relationship with
Qualifications:
Bachelor’s degree preferred
Min 2 years leadership/supervisory experience in a production/Quality Control environment
High attention to detail
Ability to interact with all levels of Management
Proficient in English; Spanish communication skills a plus
Excellent verbal and written communication skills
Strong PC skills. Microsoft Office (especially knowledge of Excel including data entry, pivot tables, and basic formulas).
Solid organizational and process management skills.
Able to effectively multi-task and manage multiple priorities simultaneously and work effectively under tight deadlines and pressure.
Ability to identify and resolve problems in a timely manner
Flexibility in work schedule that is based on Production volumes which could require weekends and holidays
The salary range for this position is: $75,000 - $80,000 USD annual. Bonus Eligible.
Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.
Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.
We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.
Use of AI in Hiring
As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.
US applicants: Click here to view the EEOC "Know Your Rights" poster.
Disability Assistance
We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to [email protected].
Other facts
About Broadridge
Broadridge Financial Solutions (NYSE: BR) is a global technology leader with the trusted expertise and transformative technology to help clients and the financial services industry operate, innovate, and grow. We power investing, governance, and communications for our clients – driving operational resiliency, elevating business performance, and transforming investor experiences.
Our technology and operations platforms process and generate over 7 billion communications per year and underpin the daily trading of more than $10 trillion of securities globally. A certified Great Place to Work®, Broadridge is part of the S&P 500® Index, employing over 14,000 associates in 21 countries. For more information, please visit www.broadridge.com.
What you'll do
- The Supervisor will design, implement, and monitor Quality Control policies and procedures while leading a team of quality control inspectors. They will ensure product quality throughout various production processes and meet client expectations.
Ready to join Broadridge?
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