At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Role Overview
 
At Signal, delivering outstanding managed services is at the heart of what we do. As a Project Manager, you will be the key link between our clients and internal teams—ensuring projects are delivered efficiently, profitably, and to the highest quality standards.

You will manage multiple projects end to end, translating client needs into actionable plans, maintaining financial control, and building trusted client relationships that foster organic growth. This role also plays an important part in evolving our services through continuous learning and process improvement.

Your work will directly contribute to Signal’s reputation for exceptional service delivery and strong client partnerships.

Key Responsibilities

Outstanding Service Delivery

• Manage multiple client projects from briefing through to delivery, ensuring quality, accuracy, and timeliness.
• Translates customer data into technical requirements and data briefs.
• Works with developers to deliver personalized, data-driven communications.
• Has a strong understanding of data flows, segmentation logic, templates, and personalization rules.
• Bridges the gap between client teams, technical teams, and project timelines.
• Act as the main day-to-day contact for clients, providing clear and proactive communication at all stages.
• Create, quotes, and briefs, and manage scope changes effectively—including negotiation of costs and timelines.
• Collaborate with internal teams to deliver solutions that meet client expectations and Signal’s quality standards.
• Lead the response to any quality issues, ensuring prompt resolution, documentation, and communication.

Job Profitability

• Prepare accurate quotes and manage all financial aspects of your projects, including forecasting, invoicing, cost tracking, and time capture.
• Monitor job performance to ensure profitability targets are met, taking corrective action where required.
• Manage revenue recognition, billing plans, and supplier invoices in a timely and accurate manner.

Client Growth

• Build strong and positive relationships with client teams, ensuring trust and satisfaction.
• Deliver to agreed KPIs and SLAs, supporting reviews and providing insights for future campaigns.
• Identify new opportunities within existing projects and share with internal teams to support growth.
• Contribute to client meetings, pitches, and tenders as required.
• Share learnings and best practices across Signal’s teams to strengthen overall service delivery.

Evolution of Services

• Follow and promote Signal’s processes and standards, seeking ways to improve effectiveness and efficiency.
• Embrace new tools, systems, and methodologies, and share knowledge across teams.
• Stay informed of industry best practices and apply them to enhance our delivery approach.

Your Profile

• ~5 years experience in project management, ideally within data marketing, communications, or managed service environments.
• Strong client-facing skills with the ability to build trusted, long-term relationships.
• Commercially astute with solid understanding of financial management across projects.
• Excellent organizational and negotiation skills, with the ability to balance multiple priorities and deadlines.
• A proactive problem-solver who thrives in a fast-paced, collaborative environment.
• Commitment to continuous improvement and professional development.
• Working knowledge of project management tools and methodologies; familiarity with ISO or similar frameworks is a plus.

Success in this role means

You’ll deliver exceptional client experiences, meet financial and operational goals, and actively contribute to the growth and evolution of Signal’s services.

#LI-AC1

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective. 

Use of AI in Hiring 

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.