At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is Growing! We're hiring an Application Support Analyst to join a stellar team. The successful candidate will enhance / drive support service improvements within a follow the sun model. They will work with existing support SMEs, as well as working with product and development SMEs. As they gain knowledge and experience they will be well placed to offer enhanced experiences to our clients including conducting on-site client visits.

Key responsibilities:

• Provide clients with great customer service on phone and email
• Work within a global team (Locations include Edinburgh, Toronto, US, Sydney, India)
• Deal with a variety of customers and situations with professional composure and a sense of urgency
• Major incident management and associated problem follow up
• Escalate issues appropriately to Support Team Level 3 resources and Engagement Managers
• Be a team player and collaborate with the Support Team to manage time, priorities, and resources
• Act as Client Owner and manage Client expectations.
• Identify product improvement and efficiency opportunities
• Achieve individual and departmental throughput targets on a consistent basis
• Supporting and developing less experienced Team Members.

Qualifications:

• University degree required
• 5 years of experience in Application Support Analyst role within a financial services firm
• Strong knowledge of SQL
• Experience working with Systems using Java, .Net, etc
• Knowledge of Corporate Actions and/or Securities Finance a plus
• Self-starter with excellent individual leadership skills
• Good team player and able to work effectively within a global team
• Self-starter with excellent individual leadership skills
• Must be able to work outside daytime shifts, on a rotating basis, and to cover certain holidays where client organizations are open for business

Hourly range CAD $40-55/hr

Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.

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We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective. 

Use of AI in Hiring 

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.