Job Description:

Job Title: Hospitality Specialist

Location: Hannibal, MO
Department: Primary Care
Employment Type: Part-time
Shift: Monday–Friday, with availability to be on-call and work flexible hours, including evenings and weekends, as needed."
Scheduled Weekly Hours: 20 hours

Job Summary:

Are you a compassionate and service-oriented professional who thrives in creating safe, welcoming environments? Do you want to be part of a mission-driven organization that values health, safety, and belonging? Join Preferred Family Healthcare as a Hospitality Specialist!

As a Hospitality Specialist, you will support both clients and staff by promoting health and safety throughout the organization. You’ll play a vital role in ensuring our facilities are secure, respectful, and conducive to therapeutic transformation. Our ideal candidate is passionate about customer service, crisis intervention, and fostering a culture of care and connection.

Position Perks & Benefits:

• Competitive 401(k) Retirement Savings Plan – up to 5% match for Part-Time and Full-Time employees

• Numerous opportunities for professional growth and ongoing development

• A warm and supportive working environment where we celebrate you and your success.

• A healthy work-life balance that allows you to thrive both personally and professionally.

• The chance to collaborate with talented and dedicated colleagues who share your passion for making a meaningful, positive impact in the lives of others.

• Mileage Reimbursement (if applicable)

Key Responsibilities:

• Uphold Preferred Family Healthcare’s Operational Guidelines and professional code of ethics

• Promote a safe and welcoming environment for clients, staff, and visitors

• Greet all individuals promptly and courteously

• Provide assistance, direction, and information to clients and visitors

• Conduct ongoing threat assessments and enforce safety measures

• Respond to and intervene in unsafe situations using approved de-escalation techniques

• Support crisis prevention and management efforts

• Participate in staff development, meetings, and reflective practice

• Build positive relationships through open and interactive communication

• Assist in resolving client issues and complaints

• Serve as a role model by demonstrating positive behavior and promoting hope and resilience

• Maintain readiness and flexibility to work evenings, weekends, and be on-call as needed

• Perform other duties as assigned by the Facilities Leadership Team

Education and/or Experience Qualifications:

• High School Diploma, GED, or equivalent preferred

• Experience working with diverse populations across the lifespan

• Crisis intervention experience strongly preferred

Additional Qualifications:

• Strong customer service and interpersonal skills

• Ability to read and interpret safety and procedural documents

• Effective written and verbal communication skills

• Basic math proficiency

• Problem-solving and common-sense decision-making abilities

• Ability to follow directions and accept supervision

• Cultural awareness and sensitivity

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Preferred Family Health Care is a Smoke and Tobacco Free Workplace.