Job Description:

Job Title: Admission Specialist

Location: St. Louis, MO

Department: Recovery Services

Employment Type: Full-time

Job Summary:
The Admission Specialist plays a vital role in helping individuals take their first step toward recovery by creating a welcoming, organized, and supportive admission experience. This position offers the opportunity to make a meaningful impact by supporting individuals and families during a critical moment in their lives, collaborating with a compassionate clinical team, and contributing to the success of life-changing recovery services. If you are detail-oriented, personable, highly organized, and passionate about helping others, this role offers purpose-driven work in a collaborative environment.

The Admission Specialist is responsible for managing client admissions, maintaining program census, coordinating referral and insurance information, supporting reporting requirements, and assisting clinical and billing teams. This role ensures accurate documentation, timely data entry, and exceptional customer service while adhering to regulatory, confidentiality, and program standards.

This position offers…
· Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
· Mileage Reimbursement – Company paid for work functions requiring travel
· Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
· Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
· Additional Perks & Benefits - Scroll down to bottom of this post to learn more

Key Responsibilities:
· Facilitate client screenings by phone or in person to support timely and effective admissions
· Coordinate and complete client admissions, including face sheets, releases of information, residency verification, and financial documentation
· Manage program census to align with service models for inpatient, residential, and outpatient programs
· Maintain and update waiting lists in compliance with CARF and DMH standards
· Serve as a welcoming point of contact by providing exceptional customer service to clients, families, and referral sources
· Collaborate with care managers to verify and coordinate insurance information
· Enter and maintain accurate client data within required timeframes across applicable databases
· Coordinate with the billing department to ensure admissions, transfers, and discharges are processed and batched accurately
· Assist clinical team members with administrative tasks such as letters, forms, and documentation
· Conduct file maintenance, chart reviews, and correction of documentation deficiencies within required timeframes
· Maintain professional relationships while adhering to confidentiality laws, ethical standards, and organizational policies
· Perform additional duties as assigned by leadership

Education, Experience, and/or Credential Qualifications:
· High School Diploma or General Equivalency Diploma (GED)

Additional Qualifications:
· Current driver’s license with acceptable driving record and current auto insurance
· Successful completion of background checks including criminal, driving, abuse/neglect, and fingerprint checks
· Ability to complete required certifications including First Aid and CPR within designated timeframes
· Completion of required training, including Behavioral Management and ongoing annual requirements
· Strong verbal and written communication skills
· Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines
· Proficiency with basic computer applications including Word and Excel
· Knowledge of confidentiality laws related to mental health and substance use treatment
· High level of attention to detail and professionalism

Physical Requirements:
ADA Consideration – Sedentary work. Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, or pull objects. Requires repetitive movements of hands, fingers, and arms for typing and writing throughout the work shift. Sedentary work involves sitting most of the time with occasional walking or standing.

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Preferred Family Health Care is a Smoke and Tobacco Free Workplace.