BC
Collections Representative II (Lawrence, MA)
full-time•Lawrence
About this role
Join Our Team as a Collections Representative II
Location: Lawrence, MA | Full-Time
Are you skilled at problem-solving and passionate about helping members find solutions to financial challenges? BrightBridge is looking for a Collections Representative II to join our team. In this role, you’ll work with members to resolve delinquent accounts while ensuring compliance with state and federal regulations. Your efforts will help protect the Credit Union’s financial health while maintaining positive member relationships.
Why You’ll Love Working Here
- A collaborative team culture where your contributions matter
- Ongoing training and career development opportunities
- Competitive pay, benefits, and the chance to grow with a supportive organization
- The satisfaction of making a real difference in your community every day
What You'll Be Doing (Your Responsibilities)
- Review and research delinquency reports and accounts.
- Collections of all delinquent credit union loans through phone, letter, and personal in office contact.
- Maintain records of all collection efforts.
- Maintain compliance with federal and state collection regulations.
- Maintain compliance with due diligence regulations on student loans and mortgages.
- Assign accounts for repossession.
- Inspect and appraise repo vehicles to determine market value.
- Assist Loan Department in obtaining titles with proper lienholder listed in cases when members are not cooperative in providing title.
- Interface with auctions and prospective buyers and prepare all necessary paperwork to complete sale of repo vehicle and minimizing loss to Credit Union.
- Transfer loan payments.
- Review accounts for possible rewrite or temporary modification.
- Revoke ATM/Debit cards. Place and remove holds on accounts.
- Perform skip tracing to locate members.
- Distribution and maintenance of loans sent to collection agencies or attorneys.
- Attend small claim court actions when necessary.
- Inputting and updating charged off accounts into the charge off/recovery software.
- Inspect vehicle damage repairs before endorsing insurance checks for members.
- Review vendor bills for accuracy before final approval.
- Assist members with questions.
- Research and address credit reporting disputes either direct from members or through e-Oscar. Maintains disputes log as needed.
- Recommend accounts for charge off and legal action.
- Collection of in-house charge off settlements or payment plan.
- Performs additional duties as requested.
What We’re Looking For (Your Qualifications)
- High school education or equivalent is required.
- Minimum of two year experience required.
- P.C. experience required (Outlook, Word, Excel).
- Demonstrated written/verbal communications skill essential, with the ability to handle difficult situations with sensitivity and objectivity.
- Bilingual preferred.
What you'll do
- The representative will resolve delinquent credit union loan accounts through various contact methods while ensuring strict adherence to state and federal collection regulations. Key duties involve managing the entire collections lifecycle, from account review and contact to handling repossessions, loan modifications, and credit reporting disputes.
About BrightBridge Credit Union
Hi, we’re BrightBridge Credit Union! We’re passionate about helping you reach your financial goals. From everyday banking to loans and beyond, we’re here with personalized service and the tools you need to succeed. Rooted in New England, we’re dedicated to supporting our local communities and building a brighter future, together.
Ready to join BrightBridge Credit Union?
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Frequently Asked Questions
What does a Collections Representative II (Lawrence, MA) do at BrightBridge Credit Union?
As a Collections Representative II (Lawrence, MA) at BrightBridge Credit Union, you will: the representative will resolve delinquent credit union loan accounts through various contact methods while ensuring strict adherence to state and federal collection regulations. Key duties involve managing the entire collections lifecycle, from account review and contact to handling repossessions, loan modifications, and credit reporting disputes..
Is the Collections Representative II (Lawrence, MA) position at BrightBridge Credit Union remote?
The Collections Representative II (Lawrence, MA) position at BrightBridge Credit Union is based in Lawrence, Massachusetts, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Collections Representative II (Lawrence, MA) position at BrightBridge Credit Union?
You can apply for the Collections Representative II (Lawrence, MA) position at BrightBridge Credit Uniondirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.