Summary
Location
United States
Type
part-time
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About this role
Students may only have 5 open job applications at a time.
Work Experience:
Intermediate (Developing Skills)Work Experience Description:
Ideal for students who have begun gaining relevant experience and are building their skills through internships, part-time jobs, or significant projects. Typically aimed at sophomores or juniors who have completed a combination of introductory and advanced coursework.ᅟ
Job Summary
Interact with customers to provide information in response to inquiries about our services and to handle and resolve complaints. Ensure only authorized users are granted key access to enter a space. Assisting faculty, staff, and students with lockouts. Also work with technicians to troubleshoot and maintain all access control occasionally.
Primary Responsibilities
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Respond promptly to customer inquiries.
- Communicate with customers through various channels.
- Acknowledge and resolve customer complaints.
- Develop a strong understanding of our services
- Grant key access to employees after receiving proper authorization.
- Update doors and replace batteries to electronic locks when needed.
- Process requests to add or change access rights after proper approval is obtained.
- Keep records of customer interactions, transactions, comments, and complaints.
- Communicate and coordinate with colleagues as necessary.
- Provide feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Work with technicians to maintain, troubleshoot, and update all access control.
- Must exemplify the University Honor Code, including the dress and grooming principles and expectations.
- Preference will be given to students who can work during academic breaks.
Education
High School
Work Experience
3 Months General Work Experience
Physical Demands
Typical office environment
Base Rate Per Hour:
16.00ᅟ
Other facts
About Brigham Young University – Hawaii
Brigham Young University Hawaii is a small, academically challenging university (approximately 2400 students) emphasizing the liberal arts together with professional programs in business, education and computer technologies. The University services an international student body: Approximately 50 percent of the students come from over 70 countries outside the United States, primarily from Asia and the Pacific. BYU-Hawaii is accredited by the Accrediting Commission for Senior Colleges and Universities of the Western Association of Schools and Colleges (WASC).
Established in 1955 as the Church College of Hawaii (CCH), the campus is located in Laie, Hawaii, thirty-five miles from Honolulu. CCH's name was changed to Brigham Young University Hawaii in 1974, and today is part of the three-campus BYU system that includes BYU in Provo, UT and BYU Idaho in Rexburg, ID.
BYU-Hawaii offers a unique environment that helps students enlarge the intellect, build personal character and faith in God, and live harmoniously among those whose cultures are different from their own. This leads students to a lifetime of learning and service in their careers, families, church, community and country.
The academic curriculum emphasizes intercultural traditions, with 24 majors in business, technology, education, science, and the arts. A 17:1 student/faculty ratio gives students tremendous opportunities to learn from their professors. BYU-Hawaii is consistently ranked as a top-tier university by the prestigious news magazine, U.S. News and World Report.
What you'll do
- Interact with customers to provide information and resolve complaints while ensuring authorized access to spaces. Assist with lockouts and work with technicians to maintain access control systems.
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