About this role
Company Overview
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.
Job Category
Position Summary
About the Role
As a Remote Inside Sales Recovery Agent, you’ll be the friendly, knowledgeable voice that helps customers choose the right tires and automotive services. You’ll connect with customers through phone, online chat, and text, guiding them through their purchase journey and ensuring they have a seamless, positive experience. Your expertise in tires and automotive products will help you recommend the best solutions for each customer’s needs.
This position is fully remote, and each Tire Concierge Call Center Specialist will report to the Tire Concierge Supervisor, or Sr. Tire Concierge Manager. The compensation is a base salary plus a sales incentive bonus paid out quarterly.
Responsibilities
Engage Customers Across Channels: Reach out to potential customers by phone, text, and online chat to answer questions, provide expert advice, and help them complete their purchases.
Convert Inquiries into Sales: Be the first point of contact for customers seeking tire and automotive services, using your sales skills to turn inquiries into satisfied customers.
Personalize Every Interaction: Listen actively to customer needs and provide tailored recommendations, ensuring each customer feels valued and supported.
Manage the Customer Journey: Own the process from initial contact to final sale, including scheduling appointments and coordinating with local stores as needed.
Collaborate with Store Teams: Work closely with our retail locations to ensure smooth handoffs and share valuable customer insights.
Leverage Technology: Use our advanced call center platform and digital tools to manage your workflow and maximize productivity.
Achieve Results: Meet or exceed sales goals while delivering outstanding customer service.
Performance Excellence: Consistently meet or exceed program sales goals while maintaining the highest standards of customer service and adherence to BSRO's Promise to Care principles across all communication channels.
Efficient Tool Utilization: Proficiently utilize the BSRO call center platform and other provided resources to manage your workflow, stay organized, and maximize productivity across phone, chat, and text communications.
Minimum Qualifications
What Makes You a Great Fit:
At least 2 years of experience of Tire and Automotive Service sales in a customer-facing role, ideally with phone-based sales.
Strong knowledge of tires and automotive products, with the ability to explain features and benefits clearly.
Excellent communication skills—both written and verbal—and the ability to adapt your style for phone, chat, and text.
Proven ability to manage multiple customer interactions at once, stay organized, and prioritize tasks.
A proactive, results-driven attitude and a passion for exceeding sales targets.
Comfortable working independently in a remote, team-oriented environment.
Preferred Qualifications
At least 2 years of experience of Tire and Automotive Service sales in a customer-facing role, ideally with phone-based sales.
Strong knowledge of tires and automotive products, with the ability to explain features and benefits clearly.
Excellent communication skills—both written and verbal—and the ability to adapt your style for phone, chat, and text.
Proven ability to manage multiple customer interactions at once, stay organized, and prioritize tasks.
A proactive, results-driven attitude and a passion for exceeding sales targets.
Comfortable working independently in a remote, team-oriented environment.
At Bridgestone, you are Free to Be
We believe people can only provide superior service and quality to others when they bring their whole self to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of, because who you are is what we need.
What we offer
At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”, for that, we offer you more than just a competitive compensation; we will provide you:
- A supportive and engaging onboarding experience to ensure a smooth transition into our team.
- The opportunity to develop and grow, through training and regular mentorship.
- Corporate Social Responsibility activities.
- A truly global, dynamic and challenging work environment.
- Agility and work/life effectiveness and your long-term well-being.
- A diverse and inclusive team.
Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.
Employment Eligibility
If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.
Other facts
About Bridgestone Americas
Bridgestone Retail Operations, LLC (BSRO) is a subsidiary of Bridgestone Americas and Bridgestone Corporation, a global leader providing sustainable mobility and advanced solutions. BSRO operates the world's largest chain of company-owned auto care and tire stores. With four retail brands and 2,200 stores nationwide, BSRO is headquartered in Nashville, Tennessee and employs nearly 22,000 teammates.
Firestone Complete Auto Care:
It’s no secret that Firestone Complete Auto Care is the best place to find Bridgestone and Firestone tires, but it’s also America’s largest auto service retailer. Since 1926, Firestone has delivered high quality automotive maintenance and repairs, including alignments, brakes, batteries, heating and cooling, diagnostics and oil changes. Today with over 1,700 neighborhood locations and 4,000 ASE certified technicians, Firestone Complete Auto Care helps keep cars running newer, longer.
Tires Plus:
Since 1976, Tires Plus Total Car Care has been committed to everyday conveniences like premium name brands, low prices and fast, dependable service. Featuring a full line of Bridgestone and Firestone tires, plus automotive services ranging from alignments to brakes, batteries to oil changes, shocks and more, Tires Plus stores in neighborhoods across 20 states are the car care provider where your time and your dollar are guaranteed to be valued.
Hibdon Tires Plus:
With 27 stores throughout Oklahoma, Hibdon Tires Plus offers a full line of Bridgestone and Firestone tires, plus automotive services ranging from alignments to batteries, brakes to oil changes, shocks and more. Consistently voted the #1 tire store in Oklahoma, Hibdon Tires Plus has remained fully committed to quality, value and family driven service for more than five decades
Wheel Works:
This small but mighty chain provides top-notch auto care for BSRO's west coast customers. A challenger brand in our portfolio with extreme popularity in sunny California.
What you'll do
- Engage with customers through various channels to provide expert advice and assist them in completing their purchases. Manage the customer journey from initial contact to final sale while collaborating with store teams.
Ready to join Bridgestone Americas?
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