About this role
Job Category
Quality
Position Summary
Tier 1 HR Support Agent to deliver best‑in‑class customer service to Bridgestone teammates across Brazil, Latin America.The ideal candidate will handle a high volume of inquiries related to Payroll, Benefits, Time & Attendance, and other HR processes through multiple channels, ensuring accurate resolutions and excellent service delivery.
This role requires advanced Portuguese proficiency, strong communication skills, and the ability to manage several interactions simultaneously in a fast-paced environment.
Responsibilities
- Provide HR support via live chat, phone, and case management, often managing simultaneous interactions.
- Validate employee inquiries and determine the correct course of action.
- Resolve issues accurately or assign/route cases to required teams.
- Follow all case management, documentation, and security guidelines.
- Register all interactions in the case management system with accuracy.
- Protect and manage confidential information.
- Develop or update internal process documentation when needed.
Minimum Qualifications
Education
- Bachelor’s degree in Human Resources, Business, Finance, or related field (completed or in progress).
Languages
- Portuguese: Advanced (B2/B2+) – Mandatory for Brazil & LATAM support
- English: Advanced (B2/B2+)
Essential:
- Experience in customer support
- Familiarity managing inquiries in high‑volume environments
Technical Skills
- Experience with ServiceNow or similar case management tools
- Ability to handle phone‑based support systems
Qué ofrecemos como compañía
En Bridgestone, lo que realmente importa es generar oportunidades de co-creación, mientras fomentamos tu curiosidad y creatividad para hacer que la movilidad sea más segura, eficiente y sostenible para las generaciones presentes y futuras.
Cualquiera que sea el rol que desempeñes, cuando representas a Bridgestone, eres un/una integrante valioso/valiosa de equipo y parte de nuestra misión más amplia de “Servir a la Sociedad con Calidad Superior”. Te ofrecemos más que solo un pago competitivo; también te proporcionaremos:
Una experiencia de incorporación atractiva y de apoyo para garantizar una transición sin problemas a nuestro equipo.
La oportunidad de desarrollarte y crecer, a través de capacitación y mentoría continua.
Actividades de Responsabilidad Social Corporativa.
Un entorno de trabajo verdaderamente global, dinámico y desafiante.
Agilidad y efectividad en el trabajo y la vida personal y su bienestar a largo plazo.
Un equipo diverso e inclusivo.
Bridgestone se enorgullece de ser un empleador que ofrece igualdad de oportunidades de empleo. Es nuestra política considerar para el empleo a todas las personas independientemente de su edad, color, origen, discapacidad física o mental, raza, religión, género, orientación sexual, identidad y/o expresión de género, información genética, o cualquier otra característica protegida por las leyes federales, estatales o locales.
Acerca de Bridgestone
Bridgestone Americas, Inc. (BSAM), con sede en Nashville, Tennessee, y Bridgestone Europa, Medio Oriente y África (BSEMEA), con sede en Bruselas, Bélgica, operan colectivamente como la región estratégica “Bridgestone West”. Esta región atiende las necesidades comerciales estratégicas de equipos en América, Europa, Medio Oriente y África. BSAM y BSEMEA son subsidiarias de Bridgestone Corporation, con sede mundial en Japón. Bridgestone y sus filiales desarrollan, fabrican y comercializan una amplia gama de productos y soluciones Bridgestone, Firestone y marcas asociadas para abordar las necesidades de una amplia gama de clientes e industrias.
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En Bridgestone, siempre eres Libre para Ser
Creemos que las personas solo pueden brindar un servicio y una calidad superiores a los demás cuando pueden traer su yo más auténtico al trabajo. Creemos en defender todas las perspectivas, individualidades y equipos porque entendemos la importancia de ver el mundo y nuestro negocio a través de diferentes perspectivas. Estamos formando un equipo tan diverso como el mundo al que servimos.
Así que, muéstranos quién eres, porque quien eres es lo que necesitamos
Other facts
About Bridgestone Americas
Bridgestone Retail Operations, LLC (BSRO) is a subsidiary of Bridgestone Americas and Bridgestone Corporation, a global leader providing sustainable mobility and advanced solutions. BSRO operates the world's largest chain of company-owned auto care and tire stores. With four retail brands and 2,200 stores nationwide, BSRO is headquartered in Nashville, Tennessee and employs nearly 22,000 teammates.
Firestone Complete Auto Care:
It’s no secret that Firestone Complete Auto Care is the best place to find Bridgestone and Firestone tires, but it’s also America’s largest auto service retailer. Since 1926, Firestone has delivered high quality automotive maintenance and repairs, including alignments, brakes, batteries, heating and cooling, diagnostics and oil changes. Today with over 1,700 neighborhood locations and 4,000 ASE certified technicians, Firestone Complete Auto Care helps keep cars running newer, longer.
Tires Plus:
Since 1976, Tires Plus Total Car Care has been committed to everyday conveniences like premium name brands, low prices and fast, dependable service. Featuring a full line of Bridgestone and Firestone tires, plus automotive services ranging from alignments to brakes, batteries to oil changes, shocks and more, Tires Plus stores in neighborhoods across 20 states are the car care provider where your time and your dollar are guaranteed to be valued.
Hibdon Tires Plus:
With 27 stores throughout Oklahoma, Hibdon Tires Plus offers a full line of Bridgestone and Firestone tires, plus automotive services ranging from alignments to batteries, brakes to oil changes, shocks and more. Consistently voted the #1 tire store in Oklahoma, Hibdon Tires Plus has remained fully committed to quality, value and family driven service for more than five decades
Wheel Works:
This small but mighty chain provides top-notch auto care for BSRO's west coast customers. A challenger brand in our portfolio with extreme popularity in sunny California.
What you'll do
- The Tier 1 HR Support Agent will provide customer service to Bridgestone teammates, handling inquiries related to Payroll, Benefits, and HR processes. They will manage multiple interactions simultaneously and ensure accurate resolutions.
Ready to join Bridgestone Americas?
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