About this role
Job Category
Customer Support
Position Summary
The Jr. Collector role is located in Costa Rica and under the direction of the Order to cash. This role is an entry level role responsible for performing collections work of simple to moderate complexity.
Responsibilities
- Evaluate and approve order releases based on established authority levels
- Perform collections efforts of customer account balances while maintaining customer relationships
- Complete customer account reconciliations with moderate financial impact
- Contact external customers as well as credit/store personnel to clarify or obtain additional information to accurately complete the collection process
- Works with other departments, outside providers, internal customers, and external clients to resolve issues or improve processes, and ensure understanding by all parties
- Maintain delivery of service levels and generate and communicate results on same
- Troubleshoots various inquiries with appropriate research and problem-solving techniques by applying limited judgment and discretion
- Participate in medium sized projects providing recommendations for continuous improvement
- Use excellent verbal and written communication skills to build strong relationships, share recommendations and knowledge with multiple audiences including cross functional teams, internal customers, external clients, and management
- Select tools and approach for work assignments and projects
- Work with field and sales management regarding customer issues
Minimum Qualifications
- At least 1 year of relevant work experience
- Bachelor’s degree in accounting, business administration or related career in progress
- At least 6 months in actual position (required for internal)
- Advanced English Skills C1 (required)
- Advanced Excel Skills (Preferred)
- High communication skills
- Collaboration
- High customer Service
- Exceptional computer skills to manage large amounts of data
- Capable of working under pressure
- Innovation and Continuous Improvement mindset
- Ability to multi-task, and achieve results
Qué ofrecemos como compañía
En Bridgestone, lo que realmente importa es generar oportunidades de co-creación, mientras fomentamos tu curiosidad y creatividad para hacer que la movilidad sea más segura, eficiente y sostenible para las generaciones presentes y futuras.
Cualquiera que sea el rol que desempeñes, cuando representas a Bridgestone, eres un/una integrante valioso/valiosa de equipo y parte de nuestra misión más amplia de “Servir a la Sociedad con Calidad Superior”. Te ofrecemos más que solo un pago competitivo; también te proporcionaremos:
Una experiencia de incorporación atractiva y de apoyo para garantizar una transición sin problemas a nuestro equipo.
La oportunidad de desarrollarte y crecer, a través de capacitación y mentoría continua.
Actividades de Responsabilidad Social Corporativa.
Un entorno de trabajo verdaderamente global, dinámico y desafiante.
Agilidad y efectividad en el trabajo y la vida personal y su bienestar a largo plazo.
Un equipo diverso e inclusivo.
Bridgestone se enorgullece de ser un empleador que ofrece igualdad de oportunidades de empleo. Es nuestra política considerar para el empleo a todas las personas independientemente de su edad, color, origen, discapacidad física o mental, raza, religión, género, orientación sexual, identidad y/o expresión de género, información genética, o cualquier otra característica protegida por las leyes federales, estatales o locales.
Acerca de Bridgestone
Bridgestone Americas, Inc. (BSAM), con sede en Nashville, Tennessee, y Bridgestone Europa, Medio Oriente y África (BSEMEA), con sede en Bruselas, Bélgica, operan colectivamente como la región estratégica “Bridgestone West”. Esta región atiende las necesidades comerciales estratégicas de equipos en América, Europa, Medio Oriente y África. BSAM y BSEMEA son subsidiarias de Bridgestone Corporation, con sede mundial en Japón. Bridgestone y sus filiales desarrollan, fabrican y comercializan una amplia gama de productos y soluciones Bridgestone, Firestone y marcas asociadas para abordar las necesidades de una amplia gama de clientes e industrias.
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En Bridgestone, siempre eres Libre para Ser
Creemos que las personas solo pueden brindar un servicio y una calidad superiores a los demás cuando pueden traer su yo más auténtico al trabajo. Creemos en defender todas las perspectivas, individualidades y equipos porque entendemos la importancia de ver el mundo y nuestro negocio a través de diferentes perspectivas. Estamos formando un equipo tan diverso como el mundo al que servimos.
Así que, muéstranos quién eres, porque quien eres es lo que necesitamos
Other facts
About Bridgestone Americas
Bridgestone Retail Operations, LLC (BSRO) is a subsidiary of Bridgestone Americas and Bridgestone Corporation, a global leader providing sustainable mobility and advanced solutions. BSRO operates the world's largest chain of company-owned auto care and tire stores. With four retail brands and 2,200 stores nationwide, BSRO is headquartered in Nashville, Tennessee and employs nearly 22,000 teammates.
Firestone Complete Auto Care:
It’s no secret that Firestone Complete Auto Care is the best place to find Bridgestone and Firestone tires, but it’s also America’s largest auto service retailer. Since 1926, Firestone has delivered high quality automotive maintenance and repairs, including alignments, brakes, batteries, heating and cooling, diagnostics and oil changes. Today with over 1,700 neighborhood locations and 4,000 ASE certified technicians, Firestone Complete Auto Care helps keep cars running newer, longer.
Tires Plus:
Since 1976, Tires Plus Total Car Care has been committed to everyday conveniences like premium name brands, low prices and fast, dependable service. Featuring a full line of Bridgestone and Firestone tires, plus automotive services ranging from alignments to brakes, batteries to oil changes, shocks and more, Tires Plus stores in neighborhoods across 20 states are the car care provider where your time and your dollar are guaranteed to be valued.
Hibdon Tires Plus:
With 27 stores throughout Oklahoma, Hibdon Tires Plus offers a full line of Bridgestone and Firestone tires, plus automotive services ranging from alignments to batteries, brakes to oil changes, shocks and more. Consistently voted the #1 tire store in Oklahoma, Hibdon Tires Plus has remained fully committed to quality, value and family driven service for more than five decades
Wheel Works:
This small but mighty chain provides top-notch auto care for BSRO's west coast customers. A challenger brand in our portfolio with extreme popularity in sunny California.
What you'll do
- The Junior Collector is responsible for performing collections work of simple to moderate complexity, evaluating and approving order releases, and maintaining customer relationships. They will also complete account reconciliations and troubleshoot inquiries to resolve issues.
Ready to join Bridgestone Americas?
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