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Tenant Service Coordinator
full-time•New York
About this role
ABOUT US: - We believe that everyone deserves a home!
Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness.
But we didn't stop at providing housing. Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.
Tenant Services Coordinator
Reporting to the Assistant Director, Tenant and Aging Services, the Tenant Services Coordinator oversees the operation of the Tenant Services Office. This department helps to provide safe, secure, and well managed permanent housing and contributes to Breaking Ground’s overall mission of ending homelessness by working to build community and to engender tenant interactions with building staff. These goals are achieved through direct client contact, interaction with social services, and collaboration with outside organizations. The Tenant Services Coordinator coordinates program planning, organizes tenant participation in planned activities and workshops, and provides community outreach as needed. The Tenant Services Coordinator works closely with Building Management, Permanent Housing, and partner agencies.
This position has a 35-hour work week. Hours are Monday- Friday, 9.00 am – 5.00 pm, with some evening and weekend flexibility. This position may require travel between 2 building sites in the same borough. 
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Manage the Tenant Services calendar of events for assigned building sites, maximum of 2 building sites
- Oversee development and implementation of a wide range of programs and activities for residents
- Recruit and manage tenant and external volunteer opportunities
- Perform administrative tasks as needed including monthly building newsletter production, monthly reports, etc.
- Manage program budget
- Coordinate with Building Management, partner agencies, other Breaking Ground programs, and outside agencies
- Liaise with tenants to address needs and concerns as needed
- Accompany tenants on off-site excursions or events arranged by Breaking Ground
- Serve as tenant contact for questions and concerns; redirect tenants to appropriate staff; keep social service and building management informed of tenant involvement
- Perform other duties as assigned
MINIMUM QUALIFICATIONS:
- Two years of satisfactory full-time work experience in Human Services or related field, or equivalent education and/or related work experience
- Excellent writing, interpersonal, and organizational skills
- Ability to multitask and shift easily between tasks
- Ability to work with diverse population, including persons with chronic mental illness
- Outgoing and easily approachable nature preferred
- Bachelor’s Degree or equivalent experience
- Proficiency in using Microsoft Windows, particularly Word Excel, Publisher and Access
EOE/M/F/Vet/Disabled
What you'll do
- The Tenant Services Coordinator oversees the operation of the Tenant Services Office, managing tenant interactions and community activities. They coordinate program planning, organize tenant participation, and liaise with building management and partner agencies.
About Breaking Ground
Breaking Ground’s success in ending homelessness is built on a housing model that serves individuals and families who are homeless or at risk of becoming homeless.
For the chronically homeless, we create safe, secure housing, with essential on-site support services to help them address the psychosocial, mental, and physical health problems that are obstacles to independent living.
For individuals who find themselves at the edge of homelessness, our affordable housing provides an all-important safety net.
Today, Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with wraparound services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness.
But we didn't stop at providing housing. Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.
Ready to join Breaking Ground?
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Frequently Asked Questions
What does a Tenant Service Coordinator do at Breaking Ground?
As a Tenant Service Coordinator at Breaking Ground, you will: the Tenant Services Coordinator oversees the operation of the Tenant Services Office, managing tenant interactions and community activities. They coordinate program planning, organize tenant participation, and liaise with building management and partner agencies..
Is the Tenant Service Coordinator position at Breaking Ground remote?
The Tenant Service Coordinator position at Breaking Ground is based in New York, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Tenant Service Coordinator position at Breaking Ground?
You can apply for the Tenant Service Coordinator position at Breaking Grounddirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.