Quality Assurance Analyst

ABOUT US: - We believe that everyone deserves a home!

Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness.

But we didn't stop at providing housing. Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.

Quality Assurance Analyst

Reporting to the Director, Quality Assurance and Improvement, the Quality Assurance Analyst supports the agency’s mission by providing various Breaking Ground departments with ongoing quality improvement. The Quality Assurance Analyst will develop and maintain standards, processes, and tracking tools to support various departments across the organization.

This position has a 35-hour work week.                                                                        

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Coordinate and oversee program reporting activities through departmental dashboards, program summaries, and other standardized reporting tools on a regular basis
• Collaborate closely with the Data Services team to strengthen data collection methods, reporting standards, and overall data integrity across programs
• Develop, maintain, and enhance tools to monitor key program outcomes, utilizing data quality metrics to identify trends and implement best practices in program operations
• Manage and track incoming support requests related to the AWARDS case management system, including prioritization, communication, resolution, and follow-up, while providing ongoing technical support to end users
• Conduct routine and ad hoc reviews of internal and external databases to ensure data accuracy, completeness, and compliance with contractual, regulatory, and organizational requirements; communicate findings to program staff and track corrective actions
• Conduct site visits to perform chart audits, validate documentation, and provide hands-on support, training, and technical assistance to program staff
• Partner with multiple departments to move quality assurance and data improvement initiatives forward, ensuring timely completion of tasks and alignment with organizational goals
• Prepare and distribute data quality reports, summaries, and recommendations for program leadership and management
• Support continuous quality improvement efforts by identifying opportunities for process improvement and assisting with the implementation of corrective action plans
• Perform other duties as assigned

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree or equivalent experience
• Experience with standard human services contracts, supportive and affordable housing subsidies and contracts, and a basic understanding of NYC/NYS housing and homelessness policy and effective solutions for addressing homelessness and housing insecurity
• Must have data analysis, reporting, interpretation, and presentation skills
• Strong writing and interpersonal skills. Skilled at problem solving, process mapping, and project management.
• Strong organizational skills and the ability to manage multiple priorities, including complex and time sensitive projects, and the ability to work under pressure and to meet deadlines
• Ability to travel to Breaking Ground buildings and programs throughout New York City
• Proficient in MS Office Suite, including Excel functions: index matches, lookup functions. pivot tables. Expected to gain proficiency in government and other databases, Real Page, and other software programs/services used by the organization