Box Office Manager

WHO WE ARE

Breakaway Group is a premier multimedia company for entertainment and music festivals. We operate the largest independent touring music festival in North America, spanning 14 cities over 9 months. With a focus on underserved markets, Breakaway delivers a premium two-day EDM/Pop festival experience, featuring an ever-evolving lineup of top artists, bringing live music directly to where fans live, work, and play.

THE ROLE

Breakaway is seeking an experienced, highly organized Box Office Manager to lead all on-site box office operations during festival weekends. This role oversees box office setup, staff training, credential management, ticket sales operations, and real-time customer service resolution. The ideal candidate thrives in fast-paced environments, demonstrates strong leadership and communication skills, and consistently delivers an exceptional guest experience while maintaining operational accuracy and security.

This is a contractor role that requires travel to all Breakaway festival markets and is not a full-time position. The Box Office Manager is required to be on-site Thursday through Sunday for each festival weekend.

RESPONSIBILITIES

• Organize and execute box-office setup to ensure smooth, efficient operations.
• Set up, maintain, and troubleshoot box office equipment and systems.
• Track and manage box office staff hours and scheduling.
• Train box office staff on equipment usage, ticketing procedures, and festival offerings.
• Ensure all staff follow company policies and best-in-class customer service standards.
• Manage credential inventory onsite and proactively flag any discrepancies prior to show days.
• Maintain secure handling and storage of credentials, cash, and equipment throughout the event.
• Process ticket sales, upgrades, guest lists, and will-call distribution.
• Partner closely with the Ticketing Manager to maintain office supplies and operational readiness.
• Resolve customer service issues in real time with fast, accurate, and positive outcomes.
• Provide accurate information to guests, including ticket pricing, ticket types, wayfinding, and festival policies.

QUALIFICATIONS

• Minimum of 2 years of box office, ticketing, or event customer service experience.
• Strong verbal communication skills and the ability to work directly with the public.
• Proven ability to manage multiple priorities in high-pressure environments.
• Experience in handling conflict resolution professionally and effectively.
• Working knowledge of event ticketing platforms, logistics, and fulfillment processes.
• Ability and willingness to travel to all festival markets throughout the season.

CONTRACT DETAILS

• Contractor position (not a full-time role).
• Travel required to all Breakaway festival markets.
• Schedule aligns with festival weekends and event operations.
• Compensation and travel details will be discussed during the interview process.