Field Service Dispatch Coordinator
full-time•Laurel
About this role
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Training & development
Job Summary:
The Field Service Dispatch Coordinator 1 supports the daily scheduling and coordination of service technicians. This role manages incoming service requests, schedules appointments, enters accurate documentation, and communicates with customers regarding service timing. Coordinator 1 focuses on standard scheduling tasks, established procedures, and consistent communication to support the service department.
Essential Duties:
· Answer incoming calls and log service requests accurately
· Schedule service appointments based on technician availability and standard procedures
· Provide customers with clear explanations of scheduling expectations and next steps
· Record call details, technician updates, and relevant notes in company systems
· Assist technicians by confirming addresses, time windows, and basic job information
· Monitor scheduled calls and notify the team of potential delays or changes
· Support the dispatch and customer service teams with documentation and updates
· Learn routing procedures, company systems, and scheduling rules
· Provide professional and timely communication to customers and internal teams
· Follow all office procedures and service department guidelines
· Any other duties as assigned
Qualifications:
· Previous experience in a customer service or administrative role preferred
· Strong verbal communication skills
· Ability to work in a fast paced environment
· Proficiency with computers and basic scheduling tools
· Strong organizational skills
· Attention to detail in documentation
· Ability to remain calm and supportive during customer interactions
· Willingness to learn routing processes and service department procedures
Physical Requirements:
· Ability to sit at a computer for extended periods
· Regular use of phone systems and office technology
· Ability to lift up to ten pounds for occasional office related tasks
Work Environment:
· Office setting within a busy service department
· Fast paced environment with constant communication needs
· Regular interaction with dispatchers, customer service staff, technicians, and leadership
· Work requires managing shifting priorities and time sensitive requests
Other facts
Tech stack
Customer Service,Scheduling,Communication,Documentation,Organization,Attention to Detail,Problem Solving,Time Management,Technical Proficiency,Team Support,Routing Procedures,Office Procedures,Service Department Guidelines,Call Logging,Appointment Scheduling,Professional Communication
About Bray & Scarff
Bray & Scarff is the number one local and independent appliance retailer. Today, we are the number one local and independent appliance retailer operating 15 retail stores serving the Maryland, Virginia, and the District of Columbia. We are a one-stop shop for premium appliance sales, installation, service, and kitchen remodeling. We have factory-trained experts to serve customers to the best of their needs in every department. Visit www.brayandscarff.com/careers to learn more about opportunities within our company!
Team size: 201-500 employees
Website: http://brayandscarff.com
LinkedIn: Visit
Industry: Retail
Founding Year: 1930
What you'll do
- The Field Service Dispatch Coordinator supports the daily scheduling and coordination of service technicians by managing incoming service requests and scheduling appointments. This role requires clear communication with customers regarding service timing and maintaining accurate documentation.
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Frequently Asked Questions
What does a Field Service Dispatch Coordinator do at Bray & Scarff?
As a Field Service Dispatch Coordinator at Bray & Scarff, you will: the Field Service Dispatch Coordinator supports the daily scheduling and coordination of service technicians by managing incoming service requests and scheduling appointments. This role requires clear communication with customers regarding service timing and maintaining accurate documentation..
Why join Bray & Scarff as a Field Service Dispatch Coordinator?
Bray & Scarff is a leading Retail company.
Is the Field Service Dispatch Coordinator position at Bray & Scarff remote?
The Field Service Dispatch Coordinator position at Bray & Scarff is based in Laurel, Maryland, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Field Service Dispatch Coordinator position at Bray & Scarff?
You can apply for the Field Service Dispatch Coordinator position at Bray & Scarff directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Bray & Scarff on their website.