Appliance Delivery Coordinator
full-time•Laurel
About this role
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Training & development
- Vision insurance
Compensation / Job Specifics
- This position is posted at $25/hr
- This position is in-person in Laurel Maryland
- This work days for this position are Tuesday - Saturday
- Tuesday - Friday : 8:00AM - 5:00PM
- Saturday : 7:00AM - 1:00PM
- Training hours are Monday - Friday, 9:00AM - 5:00PM (3-4 weeks)
Job Summary:
The Coordinator I is the primary point of contact for all inbound customer communication. This role focuses on answering calls, assisting customers with questions, completing reschedules, and supporting store communication needs. The Coordinator I helps maintain smooth daily operations by ensuring customers receive timely and accurate information. While other coordinators can assist during overflow periods, this position owns the customer call workflow as its main priority.
Essential Duties:
· Answer inbound customer calls as the primary owner of phone support
· Assist customers with questions, scheduling needs, and delivery updates
· Assist with billing, invoicing, and shipment verification within required timelines while maintaining a high level of accuracy.
· Complete reschedules and document outcomes accurately
· Support communication between stores, drivers and internal teams
· Provide basic operational guidance to support daily workflow
· Communicate essential updates to drivers and ensure information is accurate
· Support Dispatch Track updates as needed for basic entries
· Maintain the Driver Uniform Program through ordering, returning, tracking and auditing
· Ensure accurate routing of questions to other coordinators or departments if necessary
· Provide professional customer support during high volume periods
· Replenish install supplies as needed
· Maintain confidentiality and professionalism at all times
· Any other duties as assigned
Qualifications:
· Customer service, field service coordination, or call handling experience preferred
· Strong communication and organizational skills
· Ability to manage multiple inquiries at one time
· Ability to utilize basic computer programs.
Physical Requirements:
· Ability to sit at a computer for extended periods of time
· Ability to speak on the phone for long durations
· Ability to lift up to thirty pounds if needed for filing materials.
Work Environment:
· Office Setting
· Fast-paced Service Department
· Regular interactions with technicians, dispatchers, parts coordinators, and leadership.
Other facts
Tech stack
Customer Service,Field Service Coordination,Call Handling,Communication Skills,Organizational Skills,Multi-tasking,Computer Skills
About Bray & Scarff
Bray & Scarff is the number one local and independent appliance retailer. Today, we are the number one local and independent appliance retailer operating 15 retail stores serving the Maryland, Virginia, and the District of Columbia. We are a one-stop shop for premium appliance sales, installation, service, and kitchen remodeling. We have factory-trained experts to serve customers to the best of their needs in every department. Visit www.brayandscarff.com/careers to learn more about opportunities within our company!
Team size: 201-500 employees
Website: http://brayandscarff.com
LinkedIn: Visit
Industry: Retail
Founding Year: 1930
What you'll do
- The Appliance Delivery Coordinator is responsible for managing inbound customer communication, answering calls, and assisting customers with scheduling and delivery updates. This role ensures smooth daily operations by providing timely and accurate information to customers.
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Frequently Asked Questions
What does a Appliance Delivery Coordinator do at Bray & Scarff?
As a Appliance Delivery Coordinator at Bray & Scarff, you will: the Appliance Delivery Coordinator is responsible for managing inbound customer communication, answering calls, and assisting customers with scheduling and delivery updates. This role ensures smooth daily operations by providing timely and accurate information to customers..
Why join Bray & Scarff as a Appliance Delivery Coordinator?
Bray & Scarff is a leading Retail company.
Is the Appliance Delivery Coordinator position at Bray & Scarff remote?
The Appliance Delivery Coordinator position at Bray & Scarff is based in Laurel, Maryland, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Appliance Delivery Coordinator position at Bray & Scarff?
You can apply for the Appliance Delivery Coordinator position at Bray & Scarff directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Bray & Scarff on their website.