CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Position Purpose:

People. Develop a high-performance team (5 direct reports) who will grow and develop beyond their current roles and into more senior positions. Increase team engagement, developing appropriate strategies around role design, reward, recognition, growth & development, succession and modelling the right behaviours.

Develop strategic partnerships with key retailers. Build depth and breadth of relationships with retailer contacts. Develop strategic plans which create competitive advantage for CHEP and retailer partners through the implementation of solutions to deliver mutual financial and sustainability value.

Revenue growth – develop and deliver annual revenue targets for Strategic Retailers, working collaboratively with Commercial and Finance teams to identify, develop and deliver revenue growth opportunities. Focus to retailer advocacy, and the introduction of new platforms and services in the retail environment (e.g. Last Mile and First Mile Solutions).

Asset Productivity. Maximize asset productivity and deliver the value of pooling to CHEP’s customers on a cost-effective basis.

Relationship management. Build strong multi-level & multi-contact senior and operational retailer and leverage customer & industry forums to increase CHEP’s visibility and credibility in chosen product categories.

Key Responsibilities May Include:

• Lead, coach, and mentor a team of Retail Account Managers, fostering a high-performance culture that drives asset recovery, supply chain efficiency, and customer satisfaction.
• Maintain a succession plan for key roles, ensuring the development of high-potential team members and effective management of poor performance
• Develop and execute strategic plans for the Retail Account Management team, ensuring alignment with CHEP’s broader business goals and delivering mutual value for both CHEP and its retail partners.
• Build and maintain strong, strategic partnerships with key retail accounts, leveraging deep market insights to deliver customized solutions that add value for both parties.
• Track and manage critical KPIs such as asset productivity, pallet recovery, and cycle time efficiency, ensuring accountability within the team to meet and exceed performance targets.
• Collaborate with internal teams including finance, legal, supply chain, and customer service to ensure smooth operations, strategic alignment, and seamless execution of key initiatives.
• Drive the adoption of new technologies and innovative tools that improve the Retail Account Management team’s performance, enhancing both customer satisfaction and operational efficiency.
• Build strong, trust-based relationships across multiple levels of retail organizations, ensuring CHEP is seen as a trusted partner and advocate for its products and services.
• Lead process improvement initiatives, ensuring the team embraces continuous learning, development, and innovation to stay competitive and deliver exceptional results.

Qualifications:

University graduate preferably in Business or Engineering

MBA or MSc in a business-related discipline.

Experience:

10 years of relevant experience in Supply Chain / Logistics management or Customer Service managing high performing teams

Worked with financial measures and KPIs.

General Management including operations and logistics.

Record of operational efficiency & continuous improvement

Experience in influencing change in a matrix / cross-functional environment.

Skills & Knowledge:

Strong people management, coaching and talent development skills

•  Excellent communication skills and an ability to hold and inspire an audience

• Strong negotiating, collaboration, solution selling and relationship building capabilities internally and externally

• Strong analytical skills

• Strategic thinking, ability to develop and drive a concept through to commercial offer

• Senior level networking skills

• Supply Chain Expertise

• Excel, Word, Power Point, SAP & Business intelligence .

Languages:

English and Spanish.

Remote Type

Hybrid Remote

Skills to succeed in the role

Account Management, Account Management, Asset Management, Business Strategies, Client Liaison, Coaching, Collaboration, Communication, Cost Management, Customer Retentions, Customer Satisfaction, Disruptive Thinking, Feedback, Inclusive Leadership, Leading Change, Leading Customer Centric Teams, Market Opportunity Identification, Mentorship, Motivating Teams, Negotiation, Partnership Development, Performance Management (PM), Prioritization, Process Improvements, Profit and Loss (P&L) Management {+ 5 more}

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].