VIP Account Manager - Vietnamese Speaking

<div class="content-intro"><p class="hero_p" data-w-id="694f4a7e-1669-d6d6-f8b3-0f8400d2c4cf">BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing.&nbsp;‍Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm.&nbsp;Our BRO team consists of 1,300 bright minds creating innovative ideas and products.&nbsp;We don’t follow formats. We shape them. We build what works, launch it fast, and make sure it hits.</p></div><p>We are looking for a<strong>&nbsp;VIP Account Manager</strong> who will be responsible for retention of VIP customers and increase of their lifetime value.</p> <p><strong>Requirements:</strong></p> <ul> <li>Proficiency in English and Vietnamese both written and spoken</li> <li>Proactive person with good support / sales skills</li> <li>Strong communication and negotiation skills</li> <li>Attention to details</li> <li>Previous experience will be considered as an advantage</li> </ul> <p><strong>Duties and Responsibilities:</strong></p> <ul> <li>Being able to search and find for solutions of customers’ issues</li> <li>Able to analyse customers’ behaviour and keep a personalised relationship with VIP clients, therefore meeting their needs</li> <li>Monitor customers’ performance &amp; behaviour in order to evaluate bonus crediting</li> <li>Ensure that products’ compliance is being followed according to relevant regulations</li> <li>Previous experience as a Sales agent will be considered as an advantage</li> <li>Hours must be worked during shift business hours (between 8 am and 2 am; 5 days out of 7, including 2 weekends per month)</li> </ul> <p><strong>Why you should join us?</strong></p> <ul> <li>Snacks in the Office</li> <li>20 / 26 days of vacation per year</li> <li>6 days of sick leaves without document required</li> <li>Attractive office location and facilities</li> <li>Medical insurance for you and your partner</li> <li>Sports package</li> <li>Birthday, wedding, and newborn gifts</li> <li>Languages classes (partially paid by the Company)</li> <li>Career growth opportunities</li> <li>International corporate parties, great team-building events and activities</li> </ul> <p>You have the opportunity to work in our office in <strong>Poland / Cyprus /&nbsp;Bulgaria.&nbsp;</strong></p> <p>&nbsp;</p><div class="content-conclusion"><p>Bold moves start here. Make yours. Apply today!&nbsp;</p> <p><strong>By submitting your application, you agree to our <a href="https://www.brainrocket.com/privacy-policy" target="_blank">Privacy Policy.</a></strong></p></div>