VIP Account Manager - Croatian Speaking

<div class="content-intro"><p class="hero_p" data-w-id="694f4a7e-1669-d6d6-f8b3-0f8400d2c4cf">BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing.&nbsp;‍Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm.&nbsp;Our BRO team consists of 1,300 bright minds creating innovative ideas and products.&nbsp;We don’t follow formats. We shape them. We build what works, launch it fast, and make sure it hits.</p></div><p>We are looking for a <span class="collapsed-field-text"><strong>VIP Account Manager - Croatian Speaking</strong></span> who will be responsible for retention of VIP customers and increase of their lifetime value.</p> <p><strong>Requirements:</strong></p> <ul> <li>Proficiency in <strong>English and Croatian</strong> both written and spoken;</li> <li>Proactive person with good support/sales skills;</li> <li>Strong communication and negotiation skills;</li> <li>Attention to details;</li> <li>Previous experience will be considered as an advantage.</li> </ul> <p><strong>Duties and Responsibilities:</strong></p> <ul> <li>Being able to search and find for solutions of customers’ issues;</li> <li>Able to analyse customers’ behaviour and keep a personalised relationship with VIP clients, therefore meeting their needs;</li> <li>Monitor customers’ performance &amp; behaviour in order to evaluate bonus crediting;</li> <li>Ensure that products’ compliance is being followed according to relevant regulations;</li> <li>Previous experience as a Sales agent will be considered as an advantage;</li> <li>Previous experience on a similar position will be considered as a strong advantage.</li> </ul> <p><strong>Benefits:</strong></p> <ul> <li>Official employment and full medical insurance, including in-patient/out-patient care, maternity, dental, and annual health check-ups;</li> <li>Starting from 20/26 paid leave days;</li> <li>6 additional days of sick leaves without document required;</li> <li>Birthday gift cards;</li> <li>Sports card (Multisport);</li> <li>Wedding and newborn gifts;</li> <li>Breakfast, Friday lunches, fruits, and snacks in the office;</li> <li>Team-building events and activities;</li> <li>Career growth opportunities;</li> <li>Sunny, spacious office.</li> </ul> <p>Ready to shine? Let’s make it real.</p><div class="content-conclusion"><p>Bold moves start here. Make yours. Apply today!&nbsp;</p> <p><strong>By submitting your application, you agree to our <a href="https://www.brainrocket.com/privacy-policy" target="_blank">Privacy Policy.</a></strong></p></div>