BC
Sr. Customer Service Representative
full-time•Perry County
About this role
Brady is seeking a Senior Customer Service Representative will act as a liaison, provide information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency As such the Senior Customer Service Representative manages general support inquiries for external and internal stakeholders, can assist with questions regarding products/services and billing procedures to customers, helping customers in completing forms and gathering/recording any information needed for the proper transaction.
Qualifications
- Provide prompt and efficient service in a busy contact center environment.
- Responsible for administering all customer service inquiries via phone/email/fax for external and internal partners, including but not limited to:
- New orders
- Quotes/samples
- Pricing discrepancies
- Order status and tracking
- Completion of local, state and federal forms
- Credit/return requests
- Billing concerns
- Identify customer needs and provide personalized service to ensure positive and meaningful outcomes; engage more knowledgeable team members / supervisors as needed.
- Locate/research information using multiple systems/technologies.
- Coordinate with cross-functional departments to obtain and/or provide necessary information to resolve issues.
- Document customer inquiries and associated actions; follow-up on outstanding items in a timely manner.
- Learn and maintain a basic understanding of products, procedures, and systems
- Achieve department metrics and expectations as outlined
- Participate in a team based environment to achieve department goals.
- May assist in orienting and training new employees
- Maintain and update computerized customer records.
- Supply and follow up on clarifications, delivery information, expediting, discrepancies, product design and recommendations and product complaints.
- All other duties as assigned based on business needs
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What you'll do
- The Senior Customer Service Representative acts as a liaison to provide information and resolve problems for customer accounts. They manage inquiries related to orders, billing, and product information while ensuring timely follow-up and documentation.
About Brady Corporation
Brady Corporation is an international manufacturer and marketer of complete solutions that identify and protect people, products and places. Brady’s products help customers increase safety, security, productivity and performance and include high-performance labels, signs, safety devices, printing systems and software.
Founded in 1914, the Company has a diverse customer base in electronics, telecommunications, manufacturing, electrical, construction, medical, aerospace and a variety of other industries.
Brady is headquartered in Milwaukee, Wisconsin and as of July 31, 2021, employed approximately 5,700 people in its worldwide businesses. Brady’s fiscal 2021 sales were approximately $1.14 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. More information is available on the Internet at www.bradycorp.com.
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Frequently Asked Questions
What does a Sr. Customer Service Representative do at Brady Corporation?
As a Sr. Customer Service Representative at Brady Corporation, you will: the Senior Customer Service Representative acts as a liaison to provide information and resolve problems for customer accounts. They manage inquiries related to orders, billing, and product information while ensuring timely follow-up and documentation..
Is the Sr. Customer Service Representative position at Brady Corporation remote?
The Sr. Customer Service Representative position at Brady Corporation is based in Perry County, Ohio, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Sr. Customer Service Representative position at Brady Corporation?
You can apply for the Sr. Customer Service Representative position at Brady Corporation directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.