Primary Responsibilities:

As a General Manager (Senior Property Manager), your primary responsibilities include:

• Leading by example and being a role model for the standards and behaviors consistent with the core values and culture of Bozzuto


• Inspiring the team to effectively execute sales, marketing and operational activities that achieve budgeted occupancy and customer retention goals


• Managing the financial performance of the property in accordance with the established budget


• Effectively coaching all team members to understand how they contribute to the big picture


• Creating and delivering timely and accurate financial and operational performance reports to clients and ownership groups that clearly explain operational effectiveness, trends and variances


• Cultivating and maintaining strong, loyal relationships with all constituents—owners, residents, employees and vendors


• Being an expert on the competitive marketplace and effectively coaching the team to proficiency in differentiating the community and Bozzuto from competition


• Partnering with consumer marketing to implement marketing strategies that position the community as a destination for people seeking engaged and enriched living experiences


• Creating an operating environment that assures consistent guest satisfaction and yields outstanding customer satisfaction ratings and community reviews


• Working weekends when prospective residents are out looking for their new home—one weekend per month with two days off during the week


• Inspiring the professional growth and development of all team members by encouraging knowledge sharing and collaboration


• Supporting participation in training and educational opportunities

You Create Value by:

• Building a motivating environment that encourages your team to give their very best


• Coaching in the moment and providing team members with opportunities to develop their skills while simultaneously developing your own


• Proactively managing the performance of all team members through performance reviews, regular constructive feedback and development/growth plans


• Connecting with people by engaging in meaningful conversations that demonstrate your concern and genuine desire to make them feel at home


• Taking responsibility for customers’ problems, making sure they’re solved and treating them like you would your best friend


• You play an active role in making certain the community is impeccable


• You roll up your sleeves and assist team members—no job is “below your pay grade”

What You Bring to Us:

• 4 year college degree or equivalent relevant experience


• 5+ years of experience in the property management, hospitality or retail industries


• A track record of success building, developing and retaining high-performing teams


• A track record of building and maintaining strong relationships with clients, investors, ownership groups and vendors


• Experience managing a budget and/or P&L


• Proficiency with industry software (YARDI), apps and computer programs


• Strong financial skills with a basic knowledge of generally accepted accounting principles (GAAP)


• Outstanding communication skills, both written and verbal


• A sharp professional appearance

This position is eligible for additional bonus opportunities.