Summary
Location
Washington
Salary
$60k - $62k
Type
full-time
Are you the employer? Manage your company page directly.
About this role
At Bozzuto, every team member shares a deep commitment to doing good for those around us. We live this each day by designing, building, managing and maintaining one-of-a-kind residences. Whether it’s the talent within our communities or the expertise across our property operations teams, we work together to make extraordinary happen for our clients, residents and fellow team members.
Our people are dedicated to delivering exceptional experiences to everyone we serve including each other. This shared purpose drives us to excel in every role and fosters a welcoming, inclusive workplace where teamwork thrives. Guided by our core values of concern, creativity, passion and the pursuit of perfection, we are inspired and empowered to reach higher, unlock our full potential and be truly extraordinary.
Primary Responsibilities
You are responsible for achieving and exceeding monthly sales quotas and contributes to meeting the property’s targeted resident retention goal by providing remarkable customer service. You will lead the Sales and Marketing Associate team to generate revenue for properties through sales and renewal activity.
As a Leasing Manager, your primary responsibilities include:
- Generate new leases and achieve monthly sales quotas
- Motivate, train and lead sales and service team to reach leasing goals
- Conduct 3 follow ups per lead with a conversion ratio of 8% to onsite appointments.
- Follow up with a phone call to every prospect within 24 hours of a property tour. Additional follow up via e-mail to take place within 48 hours.
- Maintain a closing ratio of 30%.
- Generate a minimum of one outreach event weekly.
- Work with Bozzuto’s marketing team to coordinate overall company branding.
- Know competitors and be able to leverage the Bozzuto product and people as a differentiation in the marketplace
- Proficiently articulate the value proposition of the property.
- Deliver a positive and consistent in person experience with all prospective customers.
- Set up monthly meetings with local employers to provide packets of information about the community and cultivate partnership-marketing opportunities.
- Update property Facebook page three times per week.
- Shop all competition within immediate competitive set quarterly.
- Review monthly market surveys and be knowledgeable of content.
- Complete weekly competitive set survey.
- Report all property deficiencies to appropriate manager.
- Respond to, follow up on and close work order requests when applicable.
- Ensure lease paperwork is accurate.
- Administrative duties as assigned.
- Deliver timely and remarkable customer service to community residents.
- Attend resident social events
- Interact with all constituents (residents, staff, clients, vendors) in a professional and courteous manner.
- Remain calm and friendly when resolving customer issues or interacting with upset customers.
- Vigorously resolve or communicate resident concerns and issues
- Working weekends when prospective residents are out looking for their new home—three weekends per month with two days off during the week.
What You Bring to Us:
- 4 year college degree or equivalent relevant experience
- Previous Leasing experience in the multi-family industry
- 1-3 years of business to consumer sales experience in a Property Management, Retail or Hospitality environment
- 1-3 years of phone sales experience
- 1-3 years of customer service experience
- Industry experience highly desired
- A real estate license (or willingness to obtain within 90 days of hire) where applicable
- A customer-focused mentality
- Sales aptitude
This position is eligible for additional bonus opportunities.
- Competitive compensation.
- Health & wellness benefits. We offer coverage for medical, dental, and vision, including access to the best doctors at an affordable price.
- Paid leave. We provide 20 days of paid time off plus holidays.
- Retirement planning. We offer a 401k program with a company match.
- Tuition reimbursement. Plus, many other programs to support career development and growth.
Bozzuto is proudly an Equal Opportunity Employer.
Other facts
About Bozzuto
Bozzuto is an experience-focused real estate company distinguished by our innovative developments, dedicated customer service and top-rated workplace culture. With award-winning expertise in homebuilding, multifamily development, construction and management, we are devoted to delivering extraordinary experiences for those we serve. Since our founding in 1988, we have developed, acquired, and built more than 62,000 homes and apartments. We currently manage 130,000 apartments and 4 million square feet of retail space across the U.S.
What you'll do
- The Leasing Manager is responsible for achieving monthly sales quotas and leading the Sales and Marketing Associate team. They must provide exceptional customer service and generate new leases while maintaining a positive experience for prospective customers.
Join Clera's Talent Pool
Get matched with similar opportunities at top startups
This role is hosted on Bozzuto's careers site.
Join our talent pool first to get notified about similar roles that match your profile.