About this role
Sugarloaf is currently seeking a dynamic and task focused individual to join our Lodging team in the role of Resort Night Auditor and Front Desk Representative. The primary function of the Auditor and Front Desk Rep is to assist guests with their requests and to balance accounts from daily operations. This role serves as the face of Sugarloaf Lodging for overnight and evening guests and will perform end of day duties throughout their shift that include balancing revenue and expense transactions.
The ideal candidate for this role will have a pleasant personality, excellent guest service skills, and great attention to detail. This year-round position is eligible for company benefits and comes with great resort discounts and perks.
If you enjoy working nights and providing great customer service, please apply today!
Responsibilities
- Provide superior front desk service including but not limited to, using the computer to take reservations, quote/book lodging packages and running reports as needed.
- Reconcile all lodging accounts, process accounting transactions, and prepare reports for departments and managers.
- Perform cash reconciliation duties; prepare bank deposits, apply payments to accounts and deliver deposits for delivery.
- Interact in a professional manner to all Guests, owners, and other Resort Departments.
- Operate the switchboard to take or to answer questions, forward or transfer calls to expedite service.
- Meticulously follow the instructions of the Standard Operating Procedures (SOPs).
- Provide detailed communication of all guest interactions.
Qualifications
The right fit for this role will:
- be able to work evenings and weekends and be able to adjust to a flexible schedule driven by business levels and guest volume.
- be well-organized and able to work independently, multitasking as necessary to complete tasks
- possess strong communication skills and be comfortable with telephone communication
- have at least 6 months of previous experience in a customer service role
Sugarloaf Team Member Benefits include:
- Free lift pass for skiing and/or riding (at all Boyne Resorts)
- Discounts at resort F&B and retail locations
- Discounted ski/snowboard lessons and rentals
- Access to Nordic trails and discounted equipment rentals at our Outdoor Center location
- Discounted passes at other partner resorts
- Eligible for medical/dental/vision/life insurance benefits and to earn paid time off
Other facts
About Boyne Resorts
Located in Boyne Falls, Michigan, Boyne Mountain Resort has been a favorite Midwest destination since opening in 1948. The family-owned, four-season resort has earned Certificates of Excellence from TripAdvisor, been recognized by Conde Nast Traveler readers among the Top 50 Best Places to Ski and Stay in North America, named a Top 10 Indoor Waterpark by Budget Travel and Readers’ Choice Favorite from Spa Magazine. Boyne Mountain Resort offers skiing and snowboarding on 60 runs spread over 415 skiable acres, plus cross country skiing and snowshoeing, fat tire snow biking, tubing, ice skating, and more. The resort also offer's Michigan’s largest indoor waterpark, Avalanche Bay, The Spa at Boyne Mountain, year-round Zipline Adventures, two golf courses, disc golf, lift-serviced mountain biking, Segway PT Tours, beach activities, kids programs, a variety of lodging, meeting and wedding facilities with 37,500 square feet of convention space, and real estate.
Boyne Mountain is a member of the Boyne Resorts family of resorts and attractions.
For a list of current job opportunities, please visit http://www.boyne.com/boynemountain/employment/jobs
What you'll do
- The Auditor and Front Desk Representative assists guests with their requests and balances accounts from daily operations. Responsibilities include providing front desk service, reconciling lodging accounts, and performing cash reconciliation duties.
Ready to join Boyne Resorts?
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