About this role
Inn at Bay Harbor is a Boyne Resorts property nestled on the shoreline of Lake Michigan. It is a place and experience that is Exactly Like Nothing Else.
Some perks of working full time year-round for Inn at Bay Harbor include:
- A free Golf Pass and Ski Pass for both you and your family
- Free Adventure Center privileges at both The Highlands and Boyne Mountain
- Up to 50% off at the various Boyne Resorts Restaurants
- 30% off Spa treatments at the Inn at Bay Harbor and Boyne Mountain
- Free Passes to Avalanche Bay Water Park at Boyne Mountain
- Discounts on Boyne Resorts lodging for Friends and Family
- Tuition Reimbursement
- PTO and Paid Sick Leave
- Health/Dental/Vision Insurance/401K
As a leader at the Front Desk, you are responsible for coordinating front office activities of the resort and resolving any problems that arise from guest complaints including reservation and room assignments. Your focus will be building a cohesive team focused on providing our guests excellent service while maintaining all brand standards. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others, leading a team and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at the Inn at Bay harbor where everyone is valued and treated with respect.
Responsibilities
- Provide the highest quality of service to the customer at all times.
- Check guests in and out efficiently and in a friendly manner.
- Develop a thorough knowledge of hotel staff, room locations room rates, amenities, and selling strategies.
- Take reservation requests efficiently.
- Answer Front Desk Phone in accordance with standards of proper telephone etiquette.
- Block rooms and handles special requests.
- Handle safe deposits by guests per established procedures.
- Keep lobby and desk area clean and presentable.
- Have a thorough knowledge of emergency and security procedures
- Assist in training of new hires and current associates on a regular basis
- Ensure front desk is adequately staffed at all times which may require covering call offs
Qualifications
- Minimum 1 year at a front desk or guest service experience.
- Previous supervisory experience is preferred but not required.
- Must be at least 18 years of age.
- Must be willing to work days, evenings, weekends, and holidays.
- Previous point of sale software experience, and familiarity with Microsoft Office required.
Other facts
About Boyne Resorts
Located in Boyne Falls, Michigan, Boyne Mountain Resort has been a favorite Midwest destination since opening in 1948. The family-owned, four-season resort has earned Certificates of Excellence from TripAdvisor, been recognized by Conde Nast Traveler readers among the Top 50 Best Places to Ski and Stay in North America, named a Top 10 Indoor Waterpark by Budget Travel and Readers’ Choice Favorite from Spa Magazine. Boyne Mountain Resort offers skiing and snowboarding on 60 runs spread over 415 skiable acres, plus cross country skiing and snowshoeing, fat tire snow biking, tubing, ice skating, and more. The resort also offer's Michigan’s largest indoor waterpark, Avalanche Bay, The Spa at Boyne Mountain, year-round Zipline Adventures, two golf courses, disc golf, lift-serviced mountain biking, Segway PT Tours, beach activities, kids programs, a variety of lodging, meeting and wedding facilities with 37,500 square feet of convention space, and real estate.
Boyne Mountain is a member of the Boyne Resorts family of resorts and attractions.
For a list of current job opportunities, please visit http://www.boyne.com/boynemountain/employment/jobs
What you'll do
- The Front Office Supervisor is responsible for coordinating front office activities and resolving guest complaints. This role focuses on building a cohesive team to provide excellent service while maintaining brand standards.
Ready to join Boyne Resorts?
Take the next step in your career journey