About this role
As a Front Desk Associate, you’re one of the first team members guests will meet—and one of the most impactful on their experience. You’ll help set the tone for memorable stays at Big Sky Resort by providing professional, friendly, and responsive service from check-in through departure. This is a dynamic role that requires strong communication skills, problem-solving, and collaboration with departments across the resort to ensure each guest feels truly taken care of.
The front desk accepting applications is the Huntley/Shoshone Hotel at Big Sky. For more information about our lodging locations check out the link here.
Responsibilities
Picture yourself as a Front Desk Associate at Big Sky Resort and having the opportunity to:
- Greet guests with warmth, professionalism, and a can-do attitude
- Assist with check-in and check-out procedures, providing clear directions and accurate billing information
- Maintain discretion and care when handling guest information and financial transactions
- Communicate professionally over the phone, via email, and in person
- Stay calm and attentive under pressure, always aiming to exceed guest expectations
- Solve guest issues efficiently and creatively, taking ownership of their experience
- Contribute to a team culture rooted in positivity, productivity, and exceptional service
- Collaborate with various departments to fulfill guest requests and coordinate solutions
- Uphold all Big Sky Resort and Boyne USA policies and procedures
Qualifications
High School Diploma or equivalent
Positive attitude and genuine interest in learning
Previous hospitality or customer service experience is preferred
Comfortable using computers and proficient in Microsoft Office Suite
- Ability to lift, push or pull at least 35 pounds
- Must be able to work on your feet for at least 8 hours
- Must be able to climb stairs multiple times per shift
All full time seasonal employees can enjoy the following benefits:
- FREE All Mountain Ski Pass and eligibility for Free or Discounted Tickets to other Montana Mountains and Boyne Resort properties
- Discounted vouchers for skiing at Big Sky Resort for friends and family
- Discounted ski/snowboard rentals with a free employee lesson
- 25%-50% off F&B and Retail at all Boyne outlets
- Eligibility for affordable Team Member Housing
- Lodging discounts for friends and family
- Discounted Lone Mountain Ranch Cross Country Ski Trail Pass
- Wellness Day and Eligibility for PTO
- Monthly employee events
Other facts
About Boyne Resorts
Located in Boyne Falls, Michigan, Boyne Mountain Resort has been a favorite Midwest destination since opening in 1948. The family-owned, four-season resort has earned Certificates of Excellence from TripAdvisor, been recognized by Conde Nast Traveler readers among the Top 50 Best Places to Ski and Stay in North America, named a Top 10 Indoor Waterpark by Budget Travel and Readers’ Choice Favorite from Spa Magazine. Boyne Mountain Resort offers skiing and snowboarding on 60 runs spread over 415 skiable acres, plus cross country skiing and snowshoeing, fat tire snow biking, tubing, ice skating, and more. The resort also offer's Michigan’s largest indoor waterpark, Avalanche Bay, The Spa at Boyne Mountain, year-round Zipline Adventures, two golf courses, disc golf, lift-serviced mountain biking, Segway PT Tours, beach activities, kids programs, a variety of lodging, meeting and wedding facilities with 37,500 square feet of convention space, and real estate.
Boyne Mountain is a member of the Boyne Resorts family of resorts and attractions.
For a list of current job opportunities, please visit http://www.boyne.com/boynemountain/employment/jobs
What you'll do
- As a Front Desk Associate, you will greet guests, assist with check-in and check-out procedures, and solve guest issues efficiently. You will also collaborate with various departments to ensure exceptional service and uphold resort policies.
Ready to join Boyne Resorts?
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