About this role
Looking for a role that keeps you at the heart of the action? As an Activities Guest Service Specialist at Big Sky Resort, you’re the go-to expert for all things guest-facing—from lift tickets and season passes to mountain activities and local tips. You’ll be the first face guests see and the trusted voice they rely on to make the most of their time here. Whether you’re recommending the perfect adventure or solving a ticketing issue, you’ll help create unforgettable experiences every single day.
Responsibilities
- Assist guests with lift tickets, season passes, and resort activities in a fast-paced, guest-focused setting
- Learn and apply knowledge of all Big Sky access products (BSR tickets and passes, Mountain Collective, Ikon, Boyne)
- Manage daily sales accurately and reconcile transactions with receipts
- Greet and support guests throughout their resort experience—from arrival to après
- Stay up-to-date on snow conditions, grooming reports, and event schedules to provide timely info
- Resolve ticket/pass issues quickly and efficiently
- Answer guest questions in person and over the phone with professionalism and care
- Support other areas including Ticket Window, Locker Operations, and Plaza Maintenance as needed
Qualifications
Previous experience in customer service, POS systems, or ski resorts is a plus
Skiing or snowboarding knowledge is a plus—green run ability or willingness to learn is a must
Positive attitude, quick learner, and comfortable working in a dynamic mountain environment
All full time seasonal team members can enjoy the following benefits:
- FREE All Mountain Ski Pass and eligibility for Free or Discounted Tickets to other Montana Mountains and Boyne Resort properties
- Discounted vouchers for skiing at Big Sky Resort for friends and family
- Discounted ski/snowboard rentals with a free team member lesson
- 25%-50% off F&B and Retail at all Boyne outlets
- Eligibility for affordable Team Member Housing
- Lodging discounts for friends and family
- Discounted Lone Mountain Ranch Cross Country Ski Trail Pass
- Wellness Day and Eligibility for PTO
- Monthly team member events
Other facts
About Boyne Resorts
Located in Boyne Falls, Michigan, Boyne Mountain Resort has been a favorite Midwest destination since opening in 1948. The family-owned, four-season resort has earned Certificates of Excellence from TripAdvisor, been recognized by Conde Nast Traveler readers among the Top 50 Best Places to Ski and Stay in North America, named a Top 10 Indoor Waterpark by Budget Travel and Readers’ Choice Favorite from Spa Magazine. Boyne Mountain Resort offers skiing and snowboarding on 60 runs spread over 415 skiable acres, plus cross country skiing and snowshoeing, fat tire snow biking, tubing, ice skating, and more. The resort also offer's Michigan’s largest indoor waterpark, Avalanche Bay, The Spa at Boyne Mountain, year-round Zipline Adventures, two golf courses, disc golf, lift-serviced mountain biking, Segway PT Tours, beach activities, kids programs, a variety of lodging, meeting and wedding facilities with 37,500 square feet of convention space, and real estate.
Boyne Mountain is a member of the Boyne Resorts family of resorts and attractions.
For a list of current job opportunities, please visit http://www.boyne.com/boynemountain/employment/jobs
What you'll do
- Assist guests with lift tickets, season passes, and resort activities while providing excellent customer service. Stay informed about resort conditions and events to enhance the guest experience.
Ready to join Boyne Resorts?
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