Overview

Medical Clerk - ISR Burn Unit (BAMC 2026-24505):

Bowhead seeks a Medical Clerk to support the Institute of Surgical Research (ISR) Burn Unit  at the Brooke Army Medical Center (BAMC) in San Antonio, TX. The Medical Clerks are tasked with managing patient’s health records and history, patient information, processing discharge paperwork and various administrative duties within BAMC at Fort Sam Houston, TX. 

Support Hours: Sunday - Saturday, 0530 – 1400

Responsibilities

Essential functions will include: 

• Greet and receive visitors and provide assistance as appropriate.
• Answer telephone calls, take detailed messages and/or direct calls to appropriate office staff members, and schedule appointments as needed.
• Transmit, receive, and acknowledge documents, electronic mail, and telephonic messages, and deliver time-sensitive information to appropriate office staff members. Use and manage communication pager and/or intercom system to page staff members.
• Prepare and review a variety of correspondence and/or reports for clarity and completeness, as well as grammatical and procedural accuracy.
• Address and mail documents, send and receive faxes, conduct filing, make copies, scan documents, collate, and bind materials for reports and/or distribution.
• Prepare and maintain suspense logs, spreadsheets, and automated files as required by local policy or Division, Department, Branch, or Section Chief. Maintain a current on-call listing, alert rosters, and directories for designated offices and/or agencies.
• Maintain administrative calendar, schedule conferences and meetings, and provide reminders to specified individuals regarding assigned commitments.
• Collect, sort, and deliver incoming correspondence, and deliver outgoing correspondence to the designated distribution center. Generate and format reports, forms, and listings. Maintain designated forms in stock for office utilization.
• Assist in establishing travel arrangements in accordance with appropriate travel regulations and assist in preparing travel orders and/or vouchers.
• Prepare routine and advanced correspondence including letters, memoranda, and reports.
• Maintain accurate records in accordance with BAMC, The Joint Commission (TJC), and departmental directives.
• Operate a variety of computer software packages (Microsoft Office, Word, Excel, and PowerPoint) including military-specific computer programs (as required).
• Complete all required initial and annual training in accordance with hospital policy.
• Train incoming Medical Clerks on daily, monthly, and yearly duties.
• Type and review a variety of correspondence, including reports, for clarity, completeness, and grammatical and procedural correctness. Fax, file, copy, scan, collate, and bind materials for reports and/or distribution. Copy, address, and mail out documents.
• Prepare and maintain suspense logs, spreadsheets, and automated files as required by local policy or Division, Department, Branch, or Section Chief. Maintain current on-call listings, alert rosters, and directories for designated offices and agencies.
• Use knowledge of medical terminology, basic office skills, and local guidance to select, complete, and route requests for patient activities and/or procedures.
• File examination forms, test results, and other required forms in patient medical records, and maintain records in accordance with AR 40-66.

Qualifications

• A high school diploma or equivalent is required at a minimum in addition to at least two (2+) years’ experience in a hospital administrative environment.
• Administrative experience in a government and/or hospital setting highly desired.
• Intermediate level computer/PC knowledge required including Microsoft Excel, Outlook, Word and PowerPoint.
• Must be able to work in a fast-paced, deadline driven office environment where privacy and confidentiality is critical while working alone and in teams to ensure mission success.
• Must be able to pass a pre-employment physical and provide proof of TDAP and Influenza vaccinations prior to employment and update as required.

Physical Demands:

• Must be able to lift up to 25 pounds
• Must be able to stand and walk for prolonged amounts of time
• Must be able to twist, bend and squat periodically

SECURITY CLEARANCE REQUIREMENTS: There are currently no Security clearance requirements however qualified candidates must be able to successfully obtain a NACI check to gain access to the facility. Bowhead retains the right to change these requirements due to contractual requirements. Due to the location of this work, US Citizenship is a requirement for this location.