B
Support Analyst
full-time•Geneva
About this role
<div class="content-intro"><h2>Why Choose Bottomline?</h2>
<p>Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!</p></div><p><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559685":1361,"335559739":200,"335559740":288}"> </span><span data-contrast="auto">To join a very dynamic company and a motivated team, we invite you to apply for the position of:</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559685":0,"335559739":200,"335559740":288}"> </span></p>
<p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">Job overview</span></span></strong><span data-ccp-props="{"134245418":true,"201341983":0,"335551550":6,"335551620":6,"335559685":2268,"335559738":480,"335559739":200,"335559740":288,"335559991":2268,"469777462":[2268],"469777927":[0],"469777928":[1]}"> </span></p>
<p><span data-contrast="auto">The </span><em><span data-contrast="auto">Support Analyst</span></em><span data-contrast="auto"> will have a key role in the Customer satisfaction by troubleshooting technical issues, provide timely and accurate customer feedback, among other duties on our software solutions and platforms.</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559685":1361,"335559739":200,"335559740":288}"> </span></p>
<p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">Responsibilities and Duties</span></span></strong><span data-ccp-props="{"134245418":true,"201341983":0,"335551550":6,"335551620":6,"335559685":2268,"335559738":480,"335559739":200,"335559740":288,"335559991":2268,"469777462":[2268],"469777927":[0],"469777928":[1]}"> </span></p>
<p><span data-contrast="auto">The Support Analyst will have the chance to handle the following responsibilities:</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559685":1361,"335559739":200,"335559740":288}"> </span></p>
<ul>
<li data-leveltext="•" data-font="Arial" data-listid="7" data-aria-posinset="0" data-aria-level="1"><span data-contrast="auto">Analyse, understand, and reproduce situations existing within our products</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":200,"335559740":288}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="Arial" data-listid="7" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Define and request configuration and code solutions</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":200,"335559740":288}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="Arial" data-listid="7" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Deliver high quality technical directives</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":200,"335559740":288}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="Arial" data-listid="7" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Follow-up, resolve or escalate of cases using ITIL procedures</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":200,"335559740":288}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="Arial" data-listid="7" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Track, describe and update the cases in our ITSM management system</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":200,"335559740":288}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="Arial" data-listid="7" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Communicate clearly with the different internal, third party and client teams</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":200,"335559740":288}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="Arial" data-listid="7" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Manage multiple cases in parallel</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":200,"335559740":288}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="Arial" data-listid="7" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto">Be part of the 24/7 OnCall rota</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":200,"335559740":288}"> </span></li>
</ul>
<p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">Qualifications</span></span></strong><span data-ccp-props="{"134245418":true,"201341983":0,"335551550":6,"335551620":6,"335559685":2268,"335559738":480,"335559739":200,"335559740":288,"335559991":2268,"469777462":[2268],"469777927":[0],"469777928":[1]}"> </span></p>
<p><strong><span data-contrast="none"><span data-ccp-parastyle="Sterci 3">Formal Education & Certification</span></span></strong><span data-ccp-props="{"134245418":true,"201341983":0,"335551550":6,"335551620":6,"335559685":2268,"335559738":480,"335559739":200,"335559740":288,"335559991":2268,"469777462":[578],"469777927":[0],"469777928":[1]}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="9" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">University Degree in IT or equivalent such as Engineering school and between 2 to 4 years’ experience in a similar role.</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":200,"335559740":288}"> </span></li>
</ul>
<p><strong><span data-contrast="none"><span data-ccp-parastyle="Sterci 3">Knowledge & </span><span data-ccp-parastyle="Sterci 3">Experience</span></span></strong><span data-ccp-props="{"134245418":true,"201341983":0,"335551550":6,"335551620":6,"335559685":2268,"335559738":480,"335559739":200,"335559740":288,"335559991":2268,"469777462":[578],"469777927":[0],"469777928":[1]}"> </span></p>
<ul>
<li data-leveltext="•" data-font="Arial" data-listid="8" data-aria-posinset="0" data-aria-level="1"><span data-contrast="auto">Experience with Linux and Windows machine operating systems </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":200,"335559740":288}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="Arial" data-listid="8" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Experience with SalesForce or a similar ITSM tool and a solid understanding of ITIL processes. ITIL 4 foundation certification would be a plus.</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":200,"335559740":288}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="Arial" data-listid="8" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Experience with Knowledge base management using KCS methodology</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":200,"335559740":288}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="Arial" data-listid="8" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Proficiency of SQL queries</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":200,"335559740":288}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="Arial" data-listid="8" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Knowledge of Fintech environment would be an advantage</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":200,"335559740":288}"> </span></li>
</ul>
<p><strong><span data-contrast="none"><span data-ccp-parastyle="Sterci 3">Personal </span><span data-ccp-parastyle="Sterci 3">Attributes</span></span></strong><span data-ccp-props="{"134245418":true,"201341983":0,"335551550":6,"335551620":6,"335559685":2268,"335559738":480,"335559739":200,"335559740":288,"335559991":2268,"469777462":[578],"469777927":[0],"469777928":[1]}"> </span></p>
<ul>
<li data-leveltext="•" data-font="Arial" data-listid="8" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Proven analytical and problem-solving abilities.</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":200,"335559740":288}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="Arial" data-listid="8" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Ability to effectively prioritize and execute tasks in a high-pressure environment.</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":200,"335559740":288}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="Arial" data-listid="8" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto">Exceptional customer service orientation.</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":200,"335559740":288}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="Arial" data-listid="8" data-aria-posinset="8" data-aria-level="1"><span data-contrast="auto">Experience working in a team-oriented, collaborative environment</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":200,"335559740":288}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="Arial" data-listid="8" data-aria-posinset="9" data-aria-level="1"><span data-contrast="auto">To be rigorous, methodical, and organised</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":200,"335559740":288}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="Arial" data-listid="8" data-aria-posinset="10" data-aria-level="1"><span data-contrast="auto">Sense of responsibility appropriate to the banking industry</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":200,"335559740":288}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="Arial" data-listid="8" data-aria-posinset="11" data-aria-level="1"><span data-contrast="auto">Exceptional oral and written communication skills </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":200,"335559740":288}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="Arial" data-listid="8" data-aria-posinset="12" data-aria-level="1"><span data-contrast="auto">Highly self-motivated and directed.</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":200,"335559740":288}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="Arial" data-listid="8" data-aria-posinset="13" data-aria-level="1"><span data-contrast="auto">Multi-tasking abilities</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":200,"335559740":288}"> </span></li>
</ul>
<p><strong><span data-contrast="none"><span data-ccp-parastyle="Sterci 3">Languages</span></span></strong><span data-ccp-props="{"134245418":true,"201341983":0,"335551550":6,"335551620":6,"335559685":2268,"335559738":480,"335559739":200,"335559740":288,"335559991":2268,"469777462":[578],"469777927":[0],"469777928":[1]}"> </span></p>
<p><span data-contrast="auto">It is required to be fluent in English. Any other languages will be a plus.</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559685":1361,"335559739":200,"335559740":288}"> </span></p>
<p><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559685":720,"335559739":200,"335559740":288}"> </span></p>
<p><span data-contrast="none">Only the applications matching the required skills will be taken into consideration</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559685":720,"335559739":200,"335559740":288}"> </span></p><div class="content-conclusion"><p>We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.</p></div>
What you'll do
- The Support Analyst will troubleshoot technical issues and provide timely customer feedback on software solutions. They will also manage multiple cases, following ITIL procedures for resolution and escalation.
About Bottomline
At Bottomline, we help businesses pay and get paid. As a trusted partner to banks, corporates, and financial institutions worldwide, we deliver secure, scalable, and innovative solutions that simplify complex payment workflows, reduce fraud risk, and drive operational efficiency.
With decades of expertise in financial messaging, cash management, and digital banking, our SaaS platforms and services are built to meet the evolving needs of modern finance teams. Whether it's automating B2B payments, streamlining compliance, or enabling real-time visibility into cash flow, Bottomline is committed to making business payments seamless and secure.
We serve over 1,200 financial institutions and 10,000 businesses globally, helping them navigate the future of payments with confidence.
Ready to join Bottomline?
Take the next step in your career journey
Frequently Asked Questions
What does a Support Analyst do at Bottomline?
As a Support Analyst at Bottomline, you will: the Support Analyst will troubleshoot technical issues and provide timely customer feedback on software solutions. They will also manage multiple cases, following ITIL procedures for resolution and escalation..
Is the Support Analyst position at Bottomline remote?
The Support Analyst position at Bottomline is based in Geneva, Geneva, Switzerland. Contact the company through Clera for specific work arrangement details.
How do I apply for the Support Analyst position at Bottomline?
You can apply for the Support Analyst position at Bottomline directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.