IT Support Specialist

Job DetailsJob Location: Seattle Branch - Seattle, WA 98108Position Type: Full TimeSalary Range: $40,000.00 - $50,000.00 SalaryJob Category: OtherThis position may sit in the WA, CO, or CA office locations. This position does not offer a relocation package. If interested in applying for this position, an assessment via the provided link is required upon completion of an application https://assessment.predictiveindex.com/bo/59S8/ITSupportSpecialist_Jan2026_171248 Company Overview   Botanical Designs and its affiliates, Foliage Design Systems, McCaren Designs and Good Earth are a creative and dynamic company specializing in interior and exterior landscaping, as well as seasonal holiday décor installations. Our mission is to transform commercial spaces into visually stunning environments that reflect beauty, festivity, and functionality. We are passionate about our work and committed to delivering high-quality design and installation services to our clients.  Summary Description Botanical Designs is seeking a motivated and dependable IT Support Specialist to join our internal IT team. This role is a cornerstone of our daily operations, ensuring our team has the technology and support they need to succeed. The successful candidate will be a proactive team member in a growing organization, balancing technical troubleshooting with exceptional customer service. This position offers hands-on experience across Microsoft 365, identity management, and IT operations, with opportunities to collaborate, take ownership, and expand your technical depth over time. Job Duties and Responsibilities (Essential Functions) End-User Support Serve as the primary point of contact for employee IT support requests Troubleshoot and resolve hardware, software, and access-related issues Support Windows workstations, laptops, company-managed mobile devices, and peripherals Perform user onboarding and offboarding, including account setup, access provisioning, and device preparation Assist employees with password resets and multi-factor authentication issues Escalate complex or high-impact issues appropriately Microsoft 365 Support Support Microsoft 365 users, mailboxes, groups, and licenses Assist with Teams, Outlook, OneDrive, and SharePoint support Assist with basic user and group administration for legacy on-prem systems, following established processes Follow company access control and account management processes Process Improvement Maintain and update IT documentation, procedures, and asset records Identify opportunities to improve IT support processes, documentation, and standard operating procedures Assist in documenting systems, workflows, and troubleshooting steps Support ongoing efforts to standardize and mature internal IT operations Other Cross training with other functional areas as needed Participate in IT projects and initiatives as assigned Other duties as assigned Knowledge/Skills/Abilities Customer-focused mindset with professional communication skills Strong troubleshooting and problem-solving skills Ability to manage multiple priorities in a fast-paced environment Attention to detail and commitment to documentation and process Willingness to learn, ask questions, and take on increasing responsibility Foundational understanding of basic networking concepts Ability to clearly explain technical concepts to non-technical users Level Requirements 1–3 years of IT support or technical experience, or equivalent hands-on experience Working knowledge of: Windows operating systems Microsoft 365 user support and administration Basic identity and access management concepts Experience with or exposure to Active Directory preferred but not required Associate or Bachelor’s Degree in Information Technology or related field preferred (Combination of education and experience may be considered for equivalency) What We Offer Competitive salary range  Stable, professional work environment within a growing organization Opportunity to grow technical depth and system ownership over time Qualifications