Perform complaint product investigations. Perform documentation review, including Device History Record, Risk documentation, and Labeling review, among others. Perform product dimensional, functional, and/or visual testing to confirm failure modes. Identify areas of improvement and participate in continuous improvement projects. Support internal audit activities. Use documentation systems to research information and generate Change Requests, as necessary. Assist in developing and qualifying test methods, data sheets, test fixtures, and testing equipment. Supports product integrations and/or transfers from other complaint sites. Train peers on processes and/or products. Update databases and spreadsheets used to track, monitor, and report product results. Supports additional tasks required in the complaint laboratory. Technical degree or diploma completed in Electrical, Mechanical, Production, Quality, Metrology or at least 50% completed of a Bachelor's degree in Engineering, Administration, or a related field. Advanced English.