Company Intro

Booking Holdings (NASDAQ: BKNG) is the world's leading provider of online travel and related services, provided to consumers and local partners in more than 220 countries and territories through five primary consumer-facing brands: Booking.com, Priceline, Agoda, KAYAK and OpenTable. The mission of Booking Holdings is to make it easier for everyone to experience the world. For more information, visit BookingHoldings.com and follow us on X (formerly known as Twitter) @BookingHoldings.

Booking Holdings Financial Services (hereinafter “BHFS”) provides financial services in the form of payment services and e-money products across all the brands. BHFS is committed to conducting its business in compliance with applicable laws, regulations and guidelines, with integrity and to the highest ethical standards

Job Summary

This role is for a Payroll & HR Operations Manager based in Dublin, with a scope covering Ireland, UK and the US within Booking Holdings Financial Services (BHFS). The primary function of this Individual Contributor role, which reports to a Senior HR Manager, is to act as the single point of control and Subject Matter Expert (SME) for all end-to-end payroll operations, HR data integrity, and compliance. This includes ensuring absolute adherence to all local statutory requirements, administering employee benefits and equity compensation, and managing the Workday HR Information System. The person in this role will have continuous and frequent interactions with a wide array of stakeholders, including internal teams such as Employees, Finance, and the BHI Compensation & Benefits Team, as well as external parties like Revenue/Tax Authorities, Payroll Providers, Pension Trustees, and Benefit Providers.

Key Responsibilities

Pay & Benefits (End-to-End Payroll Accountability)

• Full-Cycle Payroll Execution: Hold direct accountability for the accurate and timely processing of the end-to-end payroll for the entire local workforce

Statutory Compliance: Serve as the primary point of control to ensure absolute adherence to all local tax, social security, pension contributions, and mandatory governmental reporting requirements.

• Compensation Data Integrity: Partner with Finance and BHI C&B team to ensure accurate mapping and recording of payroll data, providing detailed variance reports and ensuring that compensation structures align with local market requirements.

• Headcount Control: Provide Finance with the official, regularly updated headcount and FTE (Full-Time Equivalent) reporting

• Accruals & Provisioning: Support the Finance team by providing data necessary for calculating monthly accruals and provisions related to salaries, bonuses and accrued leave liabilities.

• Statutory Filings: Prepare and submit accurate year-end employee-related tax reports to the respective national revenue/tax authorities.

• Benefits & Expense Compliance: Ensure that non-standard compensation elements, employee benefits, and specific expense reimbursements are correctly tracked and reported to Revenue as required for income tax compliance in each jurisdiction.

• Benefits Administration: Administer all local employee benefits programs,renewal periods, reconcile monthly billing, and act as the principal liaison with all benefits providers (e.g., health insurance, retirement/pension).

• Audit Readiness: Serve as the primary HR contact for annual internal and external financial audits. Prepare and provide comprehensive documentation related to payroll disbursements, tax withholding, compensation changes, and termination payments.

• Designing and maintaining BHFS salary structure and pay grades.

• Conducting benchmarking and salary reviews to ensure competitive compensation whilst liaising with BHI Compensation Team

• Ensure compliance with statutory reporting (GPG,CSO)

• Equity Compensation & Vesting Process (Grant & Vesting)

• Grant Administration:  Serve as the primary operational contact for the entire equity lifecycle, from new grants (e.g., Restricted Stock Units - RSUs) to final release.

• Documentation & Issuance: Working closely with the BHI Equity team on all lifecycle steps including system administration and approvals.

• Vesting Compliance & Processing:

• Monitor and execute all scheduled vesting events on time and with 100% accuracy.

• Coordinate with BHI Equity teams to ensure correct tax withholding and reporting upon vesting, adhering strictly to the statutory requirements of the respective jurisdiction.

• Ensure all necessary internal notifications and payroll instructions are issued related to tax liabilities at vest.

• Employee Support & Education: Act as the first point of contact for employee queries regarding vesting schedules, forfeiture rules, grant values, and the process for exercising options or receiving vested shares.

• Data Reconciliation: Conduct regular audits and reconciliation between the HRIS (Workday) and the payroll system to ensure consistency in headcount, employee status, termination dates, and vesting schedules.

• Serve as the primary owner of all pension scheme operations, including enrollment, contribution calculations, regulatory compliance (auto-enrollment, opt-outs), liaison with pension trustees and providers, and ensuring accurate pension deductions in payroll. 

• Ensure strict adherence to GDPR and local data protection regulations for all employee personal and payroll data. Maintain secure data handling protocols and serve as the HR liaison for data subject access requests (DSARs) related to payroll information.

• Develop, maintain, and communicate clear payroll policies, procedures, and processing calendars. Create standard operating procedures (SOPs) for all payroll processes. Establish and maintain robust internal controls for payroll processing, ensuring appropriate segregation of duties and approval workflows to mitigate fraud risk.

HR Analytics

•  BHI Reporting- Developing and publishing regular, customized dashboards and reports for the BHFS leadership, translating core HR metrics (e.g., turnover, engagement, hiring velocity) into business impact and recommendations.

• Strategic/Executive Reporting

• Cross-Functional Report Fulfillment- Managing the ad-hoc reporting queue for requests 

• Expense Reporting 

• KPI Definition & Standardization Collaborating with HR leadership and Business Partners to define, document, and consistently calculate the official HR Key Performance Indicators (KPIs) for the organisation.

• HR Information System (HRIS) - Workday Lifecycle

  • Act as the Subject Matter Expert (SME) and local system owner for the Workday HRIS. Ensure data accuracy, security, and integrity for all employee information (e.g., roles, compensation, personal data).

  • Manage all Workday transactions related to the employee lifecycle (hire, job changes, transfers, pay adjustments, termination), ensuring that inputs are consistent, accurate, and comply with the Group's data standards.

  • Utilize Workday to generate accurate, timely reports on key operational metrics (e.g., headcount, turnover, compliance status, mandatory government reporting) for the Senior HR Manager and local leadership. 

Knowledge and Skills

• Bachelor’s degree in HR, Finance, Business, or a related field.

• IPASS or equivalent professional payroll qualification is highly desirable.

• 5+ years of end-to-end payroll experience, with at least 3 years in a complex, multinational environment.

• 2+ years of hands-on experience as a Workday User 

• Equity Knowledge: Specific experience managing the tax and payroll implications of Equity Compensation (RSUs, Stock Options, and Vesting cycles).

• Expert knowledge of local statutory compliance (UK & Ireland) and mandatory reporting (e.g., GPG, CSO).

• Advanced Excel skills and the ability to build customized Workday dashboards to translate HR metrics into business insights.

• Proven experience leading internal and external financial audits for payroll and compensation.

• Skilled in salary benchmarking, pay grade design, and managing complex benefit renewals.

• A "zero-error" mindset with a focus on high-volume data accuracy and security.

• Ability to act as a bridge between HR, Finance, and Global Equity teams.

• Capable of explaining complex vesting and tax concepts to employees at all levels of the organization.

• Strong project management skills for managing multiple payroll cycles, system implementations, and audit timelines

• Exceptional attention to detail and ability to maintain confidentiality

Booking Holdings Financial Services International Ltd. is an equal opportunity employer that is committed to inclusion in the workplace. We are committed to treating all employees equally, regardless of gender, civil status, family status, sexual orientation, religious belief, age, disability, race or membership of the traveler community. 

This policy extends to every phase of the employment process including, but not limited to, recruitment, selection, placement, transfer, training and development, position elimination, restructure, promotion, compensation, benefits, layoffs, termination, and all other conditions or privileges of employment. Booking Holdings Financial Services International Ltd is an Equal Employment Opportunity employer and makes hiring decisions based solely on qualifications, merit, and business needs at the time.