The Business Continuity Manager plays a key role in the end-to-end resilience lifecycle, focusing on the development and maintenance of Business Impact Analyses (BIA) and Business Continuity Plans (BCP) including testing and validating. This role ensures that all commercial operations are mapped to critical functions and that recovery strategies are data-driven and actionable. By leveraging BCM tooling, the manager maintains a live repository of plans that safeguard the customer and partner experience during disruptions.

This role will need to operate in a uniquely challenging environment where comprehensive digital resilience regulations, specifically DORA (Digital Operational Resilience Act) and NIS2 are now applicable. This role will support the transition into this regulated landscape, ensuring that our BIA and BCP processes meet these standards of operational resilience across all identified critical functions.

Success in this role requires high-impact communication and seamless collaboration within a tight-knit, cross-functional team. Because the BCM programme touches on every corner of the organization, you must build strong, trusted relationships with diverse stakeholders to ensure recovery strategies are understood and embedded.

Key Responsibilities 

This position requires a high degree of flexibility, technical capability, independence, and the ability to problem solve. The ideal candidate will be comfortable adapting to ambiguity and have a proven track record of delivering activities and impressive results in specialist level roles.

• Lead the delivery of Business Impact Analyses (BIA) and Risk Assessments, working with key stakeholders to identify operational risks, map critical functions, and prioritize recovery strategies.

• Act as the primary point of contact for Business Continuity, building strong formal and informal networks with cross-functional partners to drive program engagement.

• Execute the Global BCM roadmap and contribute to the ongoing review and continuous improvement of the BCM program.

• Assess and monitor key third-party and partner BCM arrangements to ensure supply chain resilience.

• Facilitate the BCM lifecycle by conducting plan development, training, and exercise workshops to raise awareness and ensure preparedness for disruptive events.

• Support Crisis Management through the coordination of training, simulations, and real-time activations.

• Ensures preparedness by facilitating plan development, training, and exercise workshops to ensure teams are ready for disruptions.

• Using and maintaining BCM software/tooling to maintain accurate records of plans, BIAs, and risk assessments

• Ability to be on call is required in this role in support of crisis response when required

B.skilled

• Educated to Bachelor Degree level in a related subject (i.e Security, Emergency/Disaster Management etc.) or comparable professional experience;

• Familiarity with Good practice,  ISO 27031 and ISO 22301;

• CBCP/CBCI or other related certification required;

• Proficiency with Google suite.

• Project Management experience 

Benefits & Perks: Global Impact, Personal Relevance: 

• Possibility to live and work in Amsterdam, named as the best city in the World for living a happy and healthy life

• International and diverse company culture;

• Possibility to innovate through multiple company programs (e.g. Hackathon, twice a year)

• Opportunity to work in an Agile, startup-like development environment

• Excellent support for personal development through online platforms

• Mentorship programs to accelerate skills growth

• Contribute to the company tech transformational journey toward a more modern tech stack

• Inclusive leadership, valuing the opinion of everyone independently of their career level

• Great compensation package

• Multiple perks that will make your life easier (e.g. discounts to local shops, discounted gym membership, etc.)

#ThinkInclusion: Wellbeing & Inclusion at Booking.com: 

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. We’re committed to fostering a more inclusive Booking.com experience for the millions of travelers, partners and communities around the world who use our platform every day. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.