Field Quality Analyst

Location: Nashville, TN (Office-based with remote flexibility)

Schedule: Full-time; schedule flexibility may be required to meet operational and customer reporting timelines

Travel: No travel required

Job Type: Full-time | Exempt

Reports To: Tony Luigs 

About the Role

BFC Solutions is seeking a Field Quality Analyst to validate technician workmanship across our markets through structured, high-volume review of photo and image documentation. This centralized quality assurance role applies consistent audit criteria to confirm that work meets BFC standards, initiates and verifies corrective actions when needed, and provides Operations Leaders and customers with clear, evidence-based quality analysis. The Field Quality Analyst leverages BFConnect (BFC’s internal proprietary system) and SafetyCulture to document findings, manage workflows, and drive continuous improvement across markets.

Why choose BFC Solutions

• Stable, essential work with a company that operates nationwide and invests in its people.
• Clear expectations and support in the field—training, tools, and leader coaching to help you succeed.
• A safety-focused culture with consistent standards and practical jobsite readiness.
• Opportunities to grow into lead, supervisor, or other roles as you build experience.
• Competitive pay and benefits, with a team environment that values reliability, quality, and customer service.

What You’ll Do

Photo/Workmanship Quality Auditing

• Review technician-submitted photos/images to confirm completeness, accuracy, and adherence to BFC scope, procedures, and documentation standards.
• Apply standardized audit criteria to identify defects, omissions, inconsistencies, and compliance gaps based on visual evidence.
• Validate correct labeling, sequencing, and minimum photo requirements to ensure jobs are defensible and customer-ready.

Corrective Action and Rework Management

• Initiate rework/service calls in BFConnect when audits indicate incomplete or poor-quality workmanship; document deficiencies and required corrective actions clearly.
• Track rework status to closure, re-audit completed work, and verify corrective actions fully resolve issues.
• Escalate critical findings (safety, compliance, high customer impact, repeat failure patterns) to Operations leadership with supporting evidence.

Operations Enablement and Market-Level Insight

• Provide actionable quality insights by market/region/technician (as applicable), including defect categories, repeat issues, and corrective action outcomes.
• Produce routine quality summaries/scorecards and communicate trends, risks, and improvement opportunities to market and regional leaders.
• Identify training opportunities and partner with Operations, Training, and Safety to translate trends into targeted coaching, job aids, and process improvements.

Customer-Facing Quality Analysis

• Support customer reporting with clear, evidence-based narratives: what was completed, what is missing/deficient, required remediation, and verification of completion.
• Ensure documentation is organized and consistent to support transparency, customer confidence, and issue resolution.

Systems and Tools

• Use BFConnect to review documentation, initiate tickets/service calls, track corrective actions, disposition audits, and support reporting inputs.
• Use SafetyCulture to execute checklists/audits, reference standard work, capture trend inputs, and maintain program documentation.

Calibration and Continuous Improvement

• Participate in calibration sessions to align scoring interpretation and ensure consistent application of standards.
• Maintain and improve audit tools (checklists, defect categories, photo standards, SOP references) within SafetyCulture and applicable systems.
• Meet productivity and accuracy expectations while maintaining strong attention to detail and consistent judgment. 

What You Bring

Required

• High school diploma or equivalent required; Associate’s degree or relevant coursework preferred.
• 2+ years of experience in quality assurance, auditing, operations support, or a similarly detail-intensive review function (field-service exposure preferred).
• Demonstrated ability to apply standards consistently, make evidence-based decisions, and document findings clearly.
• Strong written communication skills for audit notes, escalations, and customer-facing summaries.
• Proficiency using operational systems and structured workflows; ability to become highly effective in BFConnect and SafetyCulture (or similar systems).
• Strong organization, time management, and ability to deliver outcomes in a metrics-driven environment. 

Preferred

• Experience supporting technician-driven operations (field services, maintenance, installation, construction, inspections).
• Experience with defect categorization, trend reporting, and continuous improvement methods (recurring issue identification, root-cause themes).
• Experience participating in calibration/scoring sessions and maintaining consistent quality standards across distributed teams. 

How to Apply

Apply with your resume (and optional cover letter). Qualified candidates will be contacted for an initial conversation.

BFC Solutions is an Equal Opportunity Employer. We do not discriminate based on any legally protected status.