Virtual Veterinary Technician

<div class="content-intro"><p style="text-align: left;"><span style="font-size: 10pt;">Bond Vet is on a mission to strengthen the human-animal bond through better pet care. We offer primary and urgent care, so we’re there for pets when they need us most. Our clinics are designed with pets and people in mind: warm, friendly, and highly sniffable. We balance this design with a strong focus on technology, all built in-house, which means we can easily innovate our systems to improve the veterinary team, pet, and client experience.</span></p> <hr> <p>&nbsp;</p></div><p><strong>Role Summary</strong></p> <p>The Virtual Nurse delivers high-quality veterinary medical support remotely by partnering with doctors, in-clinic teams, and virtual care coordinators. This role is responsible for medical triage, relay lab results, client education, prescription approvals, and supporting patient care plans. Nurses serve as the <strong>medical escalation layer</strong> for:</p> <ul> <li>Yellow AI IVR escalations</li> <li>Chatbot escalations</li> <li>SMS/text escalations</li> <li>Virtual Care Coordinator call transfers</li> <li>Clinic-requested follow-ups</li> </ul> <p>This is a licensed or experienced unlicensed nurse role depending on state requirements.</p> <p><strong>Key Focus Areas</strong></p> <ul> <li>Provide medically appropriate tele-triage, patient assessment, and case direction</li> <li>Communicate diagnostic results, treatment plans, and education to clients</li> <li>Support DVMs with care delivery, medical advice boundaries, and follow-up</li> <li>Review and approve medication requests using standing orders</li> <li>Support clinics and Virtual Care Coordinators with medical inquiries and administrative needs</li> </ul> <p><strong>Core Responsibilities</strong></p> <p><strong>Medical Triage &amp; Case Assessment</strong></p> <ul> <li>Handle escalations from Yellow AI IVR, chatbot, and text workflows when cases require human medical review</li> <li>Assess patient symptoms via phone, email, or text to determine urgency</li> <li>Determine whether a clinic visit, referral, or home monitoring is appropriate</li> <li>Provide legally compliant medical advice to <em>Bond Vet clients only</em><em><br></em></li> <li>Escalate to DVM when needed</li> </ul> <p><strong>Diagnostic Review &amp; Client Communication</strong></p> <ul> <li>Review and communicate bloodwork, fecal results, cytology, radiology interpretations, and other diagnostics</li> <li>Use standing orders for common conditions (e.g., positive fecals)</li> <li>Prepare clear, empathetic written summaries using macros and templates</li> <li>Triage any follow-up questions and route to the appropriate clinician when beyond nursing scope</li> </ul> <p><strong>Medication Review &amp; Approvals</strong></p> <ul> <li>Review, approve, or deny third-party pharmacy medication requests (Chewy, Vetsource, 1800PetMeds) using standing orders or through doctor input</li> <li>Notate decisions clearly for clinics and DVMs</li> <li>Ensure regulatory compliance in all prescription-related communication</li> </ul> <p><strong>Communication &amp; Client Support</strong></p> <ul> <li>Manage a high volume of emails, calls, and platform-based messages</li> <li>Support Virtual Care Coordinators with medical clarifications related to records, vaccines, heartworm tests, and prescription questions</li> <li>Follow up with clients per DVM request</li> <li>Use Zendesk, Vetspire, Yellow AI, and Slack for documentation and communication</li> </ul> <p><strong>Administrative &amp; Clinic Support</strong></p> <ul> <li>Assist with appointment rescheduling when clinics lose DVM coverage</li> <li>Identify urgent cases needing clinic intervention</li> <li>Relay medication fill requests to clinic teams and ensure clarity</li> </ul> <p><strong>Platform Responsibilities</strong></p> <ul> <li><strong>Yellow AI IVR</strong>: receive escalations for complex or medical calls</li> <li><strong>Chatbot</strong>: intervene when bot confidence is low or medical guidance is needed</li> <li><strong>Text/SMS</strong>: respond to urgent medical questions escalated to the nurse layer</li> <li><strong>Zendesk</strong>: manage calls, emails, and internal ticket routing</li> <li><strong>Vetspire</strong>: document all medical interactions, close messages, and update patient accounts</li> </ul> <p><strong>Performance Goals</strong></p> <ul> <li>Call goals aligned to shift volume (approx. 65 calls per standard shift)</li> <li>Diagnostic reviews completed daily by designated times (Dx nurses: by noon)</li> <li>All prescription portals cleared by end of shift</li> <li>Email productivity consistent with shift expectations</li> <li>High accuracy and compliance with medical and documentation standards</li> </ul> <p><strong>Schedule:</strong> 8a–6p, 10a–8p; two weekends per 4 week scheduling block<br><br><strong>Pay:&nbsp;</strong>$18 - $22 per hour</p> <p>Bond Vet is only considering applicants who have independent unrestricted valid authorization to work in the U.S. for any employer and accept new employment for this position. &nbsp;Bond Vet does not sponsor employment-based visas for this position and cannot facilitate F-1 visa STEM OPT for this role.<br><br><br><span style="color: rgb(255, 255, 255);">#LI-OJ1 #LI-RH1</span></p><div class="content-conclusion"><div>At ​​Bond Vet, we’re proud to be vet founded and vet led.&nbsp; We are on a mission to enhance the human-animal bond through innovative urgent and primary care combined with seasoned expertise, friendliness, and compassion. Our clinics combine modern design, seamless technology, and a collaborative culture. We believe veterinary professionals deserve a career they love, not just a job. Our unique offerings include work-life flexibility, competitive pay and the chance to shape your own path. With industry-leading NPS scores, our approach resonates. Join us for a rewarding career where <strong data-stringify-type="bold">we work happy</strong>,&nbsp;<strong data-stringify-type="bold">feel empowered</strong>&nbsp;and are&nbsp;<strong data-stringify-type="bold">obsessed with pets</strong>.&nbsp;<a class="c-link" href="http://bondvet.com/" target="_blank" data-stringify-link="http://bondvet.com" data-sk="tooltip_parent">bondvet.com</a></div> <div>&nbsp;</div> <div> <div><em data-stringify-type="italic">By submitting an application, you agree to receive SMS messages from Bond Vet regarding your application and interview process, including, but not limited to, your interviews, scheduling, offers, reference checks, background checks, and general communication throughout the process. Opt out anytime by messaging STOP. Text HELP for help. Message frequency varies and message and data rates may apply. Find more information in our&nbsp;<a class="c-link" href="https://bondvet.com/privacy" target="_blank" data-stringify-link="https://bondvet.com/privacy" data-sk="tooltip_parent">privacy policy</a>.</em></div> <div>&nbsp;</div> <div><em data-stringify-type="italic">Employment with Bond Vet is contingent upon the Company's completion of a satisfactory investigation of your background.</em></div> </div> <div>&nbsp;</div></div>