About this role
Bombardier’s Business Aircraft London Service Centre in Biggin Hill is part of an award-winning network and is the flagship of Bombardier’s European operation. This Base and Line Maintenance Centre is the fastest-growing Service Centre in Europe and the largest Business Aircraft OEM in the UK. The facility has the capabilities to perform an array of maintenance checks, modifications and upgrades all from this site. Only 14 miles from London, Bombardier’s Biggin Hill Service Centre is ideally located to support operators in the UK region and beyond.
What are your contributions to the team?
- Adhere to General Work Requirements;
- Review and analyze sales proposal to ensure that commitments for flat rates, special incentives, requirements for prepayments, early signing bonuses or any other special considerations are reflected in the invoice to the Customer and ensure Customer Project Manager is aware when necessary;
- Review and analyze service order discrepancies and corrective actions in SAP ensuring that work performed is adequately described to adjudicate warranty and special programs;
- Review and identify any labor, material, or outside service issues on work order (for example, cost/sell discrepancies, rates, discounts, cores returned, freight, and fuel) to ensure accurate billing to customer;
- Prepare fiscal summary and reports concerning work packages to identify margin performance on service(s) performed;
- Review preliminary invoices with Customer Project Manager to verify accuracy prior to sending to customer;
- Prepare final invoice for customer(s);
- Complete process and administrative activities: electronic filing of invoice with OEM’s for claims, complete work order tracking system updates and close the work order;
- Manage OEM invoice disputes and claims (from claim filing to resolving disputes and securing payments);
- Support the research for end Customer disputed invoices including issue credits and additional billings;
- Monitor open and yet to be billed pipeline work orders;
- Adjudicate warranty programs for Bombardier;
- Interpret, adjudicate, prepare, and invoice Bombardier internal stakeholders, vendors and OEM(s) for service performed on customer aircraft for parts under warranty and for post warranty programs (ex. Smart Parts, JSSI, Honeywell, Pratt & Whitney, and Rolls Royce);
- Verify and report on customer information for example, credit limit, warranties, and extended warranty programs;
- Monitor open projects yet to be billed (WIP report);
- Prioritize, schedule, and coordinate workload and make job assignments for employees in assigned area;
- Provide guidance, mentoring, training, and expertise to employees in assigned area to promote job proficiency and performance improvement of day-to-day assignments;
- Monitor sustaining activities, projects, and levels of customer service (e.g., performance metrics) for assigned area and report status, issues, and risks to immediate supervisor on a scheduled basis.
How to thrive in this role?
- You hold a bachelor degree in a business domain;
- You have a minimum of 3 years of experience in SAP;
- You have a minimum of 3 years of experience in aviation parts, maintenance, or aviation invoicing;
- You have a working knowledge of aviation vocabulary;
- You have thorough knowledge of vendor warranty and post warranty programs;
- You have thorough knowledge of aircraft maintenance process;
- You have computer skills necessary to operate word processing, spreadsheet, database, email, and web-based applications;
- You have planning and organizational skills necessary to prioritize and coordinate workload within a multiple project setting;
- You have strong interpersonal skills necessary to develop and maintain effective working relationships with sales team, customers, peers, management, and other departments.
Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age immigration status, disability or other applicable legally protected Characteristics to apply.
Whether your candidacy is moving on to the next step of the hiring process or not, we will keep you informed by email or by phone.
Join us at https://bombardier.com/en/careers/career-opportunities
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Job Invoice Analyst
Primary Location Biggin Hill Service Center
Organization Bombardier Services (UK)
Employee Status
Requisition 11133 Invoice Analyst
Other facts
About Bombardier
Bombardier is a global leader in aviation, focused on designing, manufacturing, and servicing the world's most exceptional business jets. Bombardier’s Challenger and Global aircraft families are renowned for their cutting-edge innovation, cabin design, performance, and reliability. Bombardier has a worldwide fleet of approximately 5,000 aircraft in service with a wide variety of multinational corporations, charter and fractional ownership providers, governments, and private individuals. Bombardier aircraft are also trusted around the world in government and military special-mission roles leveraging Bombardier Defense’s proven expertise.
Headquartered in Greater Montréal, Québec, Bombardier operates aerostructure, assembly and completion facilities in Canada, the United States and Mexico. The company’s robust customer support network services the Learjet, Challenger and Global families of aircraft, and includes facilities in strategic locations in the United States and Canada, as well as in the United Kingdom, Germany, France, Switzerland, Italy, Austria, the UAE, Singapore, China and Australia.
For corporate news and information, including Bombardier’s Environmental, Social and Governance report, as well as the company’s plans to cover all its flight operations with Sustainable Aviation Fuel (SAF) utilizing the Book and Claim system visit bombardier.com. Learn more about Bombardier’s industry-leading products and customer service network at businessaircraft.bombardier.com. Follow us on Twitter @Bombardier.
What you'll do
- The Invoice Analyst will review and analyze sales proposals, service order discrepancies, and prepare invoices for customers. They will also manage OEM invoice disputes and claims, ensuring accurate billing and reporting.
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