Junior Support Engineer
full-time•Austin
About this role
Are you tired of support roles where you just follow scripts and never touch real code? As a Junior Support Engineer at BodySpec, you'll troubleshoot actual technical problems, write scripts to solve them, and work directly with our engineering team. You won't be stuck in a call center—you'll be the technical bridge between our users and our dev team, with a clear path to move into full-time engineering as you grow.
First-year Junior Support Engineers in Austin can expect to earn up to $70,170 in total cash compensation, plus equity.
You'll Love This Job If You Have:
• Technical Curiosity: You want to understand how systems actually work, not just restart them when they break. You dig into logs, trace errors, and don't stop until you find the root cause.
• Communication Clarity: You can explain technical problems to non-technical people without being condescending, and you can document issues for engineers without wasting their time. Your Slack messages are clear, concise, and actionable.
• Coding Fundamentals: You have solid programming foundations and can pick up new languages as needed. You're comfortable writing scripts, querying databases, and reading code you didn't write.
• Judgment on Escalation: You know when to solve something yourself and when to pull in engineering. You don't escalate everything, but you also don't sit on critical issues trying to be a hero.
• Patience Without Passivity: You stay calm with frustrated users and stakeholders, but you're not a pushover. You advocate for real fixes, not just band-aids.
What Will You Do?
• Troubleshoot technical issues across our website, admin systems, and internal tools—primarily via Slack with both internal teams and external stakeholders
• Write scripts and queries to diagnose problems, pull data, and automate repetitive fixes
• File detailed bug reports for engineering with reproduction steps, logs, and your initial diagnosis
• Work directly with our engineering team to understand our tech stack and contribute to solutions
• Provide weekend tech and dev support on a rotating schedule managed by the team
• Document solutions and build internal knowledge bases so problems get solved faster over time
• Grow your technical skills with the goal of transitioning into a full engineering role
Requirements
• Based in Austin, TX and able to work in-person at our offices
• 0–2 years of experience in a technical support, dev support, or engineering-adjacent role (flexible if you can demonstrate the skills)
• Strong programming fundamentals—comfortable in at least one language with ability to learn others
• Experience with databases and writing queries (SQL or similar)
• Excellent written communication—you'll live in Slack and email
• Ability to thrive with direct, unfiltered feedback—we'll tell you exactly what you need to improve
• Availability for rotating weekend support coverage
Compensation
Base Salary: $62,000 yearly
Performance Bonus: Up to 7% of base salary annually ($4,340) – half paid in cash ($2,170), half in stock options
Team Revenue Bonus: $500/month when we hit monthly goals ($6,000 annually – we hit our goals 9 out of 12 months in 2024)
Total Cash Compensation: Up to $70,170
Equity: Stock options through performance bonus and additional grants based on performance
All team members regardless of position are eligible for additional stock option grants and profit sharing based on performance. We expect both cash and equity compensation to grow as the company scales.
Benefits
• Health, dental, and vision insurance
• 401(k)
• Paid time off
• Sick leave
• Company-wide peer bonus program for recognizing excellent teamwork
• Employee assistance program
• Regular team events (both virtual and in-person)
• Direct mentorship from experienced operators who've scaled companies before
BodySpec is transforming how people understand and improve their health through accessible DEXA scanning. As a Junior Support Engineer, you'll be the technical backbone that keeps our systems running smoothly while building the skills to grow into a full engineering role. If you want to solve real problems, work with a sharp team, and have a clear path to becoming a developer, we want to hear from you.
First-year Junior Support Engineers in Austin can expect to earn up to $70,170 in total cash compensation, plus equity.
You'll Love This Job If You Have:
• Technical Curiosity: You want to understand how systems actually work, not just restart them when they break. You dig into logs, trace errors, and don't stop until you find the root cause.
• Communication Clarity: You can explain technical problems to non-technical people without being condescending, and you can document issues for engineers without wasting their time. Your Slack messages are clear, concise, and actionable.
• Coding Fundamentals: You have solid programming foundations and can pick up new languages as needed. You're comfortable writing scripts, querying databases, and reading code you didn't write.
• Judgment on Escalation: You know when to solve something yourself and when to pull in engineering. You don't escalate everything, but you also don't sit on critical issues trying to be a hero.
• Patience Without Passivity: You stay calm with frustrated users and stakeholders, but you're not a pushover. You advocate for real fixes, not just band-aids.
What Will You Do?
• Troubleshoot technical issues across our website, admin systems, and internal tools—primarily via Slack with both internal teams and external stakeholders
• Write scripts and queries to diagnose problems, pull data, and automate repetitive fixes
• File detailed bug reports for engineering with reproduction steps, logs, and your initial diagnosis
• Work directly with our engineering team to understand our tech stack and contribute to solutions
• Provide weekend tech and dev support on a rotating schedule managed by the team
• Document solutions and build internal knowledge bases so problems get solved faster over time
• Grow your technical skills with the goal of transitioning into a full engineering role
Requirements
• Based in Austin, TX and able to work in-person at our offices
• 0–2 years of experience in a technical support, dev support, or engineering-adjacent role (flexible if you can demonstrate the skills)
• Strong programming fundamentals—comfortable in at least one language with ability to learn others
• Experience with databases and writing queries (SQL or similar)
• Excellent written communication—you'll live in Slack and email
• Ability to thrive with direct, unfiltered feedback—we'll tell you exactly what you need to improve
• Availability for rotating weekend support coverage
Compensation
Base Salary: $62,000 yearly
Performance Bonus: Up to 7% of base salary annually ($4,340) – half paid in cash ($2,170), half in stock options
Team Revenue Bonus: $500/month when we hit monthly goals ($6,000 annually – we hit our goals 9 out of 12 months in 2024)
Total Cash Compensation: Up to $70,170
Equity: Stock options through performance bonus and additional grants based on performance
All team members regardless of position are eligible for additional stock option grants and profit sharing based on performance. We expect both cash and equity compensation to grow as the company scales.
Benefits
• Health, dental, and vision insurance
• 401(k)
• Paid time off
• Sick leave
• Company-wide peer bonus program for recognizing excellent teamwork
• Employee assistance program
• Regular team events (both virtual and in-person)
• Direct mentorship from experienced operators who've scaled companies before
BodySpec is transforming how people understand and improve their health through accessible DEXA scanning. As a Junior Support Engineer, you'll be the technical backbone that keeps our systems running smoothly while building the skills to grow into a full engineering role. If you want to solve real problems, work with a sharp team, and have a clear path to becoming a developer, we want to hear from you.
What you'll do
- Junior Support Engineers will troubleshoot technical issues across various systems and write scripts to diagnose problems. They will also work directly with the engineering team and document solutions to build internal knowledge bases.
About BodySpec
BodySpec provides affordable, convenient, fast, and human-centered medical-grade scans to health-conscious individuals. Our mobile van clinics visit gyms, employers, health centers, and public spaces to provide the most accurate and comprehensive full-body composition analysis available.
Use our scans to track your progress over time, and to discover important insights to maintain wellness and optimize performance. With medical-grade precision, our DEXA scans offer the highest accuracy, the most data, and the most convenience compared to all other body fat test methods. No pinching, no getting wet, no discomfort!
Each DEXA scan only takes about 10 minutes, and you get your test results immediately. Your DEXA scan report includes your body fat percentage, muscle analysis, bone density, and many other data points.
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Frequently Asked Questions
What does a Junior Support Engineer do at BodySpec?
As a Junior Support Engineer at BodySpec, you will: junior Support Engineers will troubleshoot technical issues across various systems and write scripts to diagnose problems. They will also work directly with the engineering team and document solutions to build internal knowledge bases..
Is the Junior Support Engineer position at BodySpec remote?
The Junior Support Engineer position at BodySpec is based in Austin, Texas, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Junior Support Engineer position at BodySpec?
You can apply for the Junior Support Engineer position at BodySpecdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.