BI
Guest Experience Specialist
full-time•Yountville
About this role
GUEST EXPERIENCE SPECIALIST/FRONT DESK AGENT
Yountville, CA
Laying in the heart of Napa Valley, The Estate Yountville features two magnificent hotels that embody the perfect getaway and retreat. Surrounded by vineyards, Michelin-star restaurants and exquisite views in Yountville, our 22-acre haven sits among one the most coveted viticulture regions in the world. We invite our guests to immerse themselves in a redesigned Wine Country experience in a delightfully vino-cultured manner: two luxury hotels with decidedly different personalities – the vibrant Hotel Villagio and its sophisticated counterpart, Vintage House, a chic and tranquil sanctuary. A combined room-count of nearly 200 rooms and suites allows us to create a memorable experience for any occasion!
JOB SUMMARY
Guest Experience Specialist are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.
ESSENTIAL JOB RESPONSIBILITIES:
- Handle requests for information mail and messages in an efficient and courteous manner.
- Answer guest inquires about hotel service facilities and hours of operation.
- Answer inquiries from guests regarding restaurants transportation entertainment etc.
- Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
- Be aware of all rates packages and special promotions; be familiar with all in house groups
- Handle check-ins and check-outs in a friendly efficient and courteous manner.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
- Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
REQUIRED QUALIFICATIONS:
- Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
- Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays.
PM22
What you'll do
- Guest Experience Specialists are responsible for greeting and registering guests, providing outstanding service during their stay, and settling accounts upon completion. They handle check-ins and check-outs, answer inquiries, and maintain communication with other departments.
About Boardwalk IG Management LLC
Like Napa Valley itself, Estate Yountville is a place of exquisite contrasts. Refined, yet relaxed. Expansive, yet intimate. Elevated and exclusive, yet welcoming and friendly.
Set on 22 lush acres in Yountville, the most coveted location in Napa, The Estate offers prime access to the best of this world-renowned region—which extends beyond wine, and ventures deeper than cuisine. It presents opportunities to witness artisans at the pinnacle of their craft, to indulge in your passions, and to explore new pursuits, all while forging stronger connections.
Here, among the incomparable natural landscape, you’ll discover something more than a resort, but a community unto itself. Connected by winding paths, The Estate features 192 refined guest rooms divided between both ends of the property, a private vineyard, two pools, a spa with 12 treatment rooms and suites, as well as event spaces totaling more than 55,000 square feet—the most extensive in all of Napa Valley.
The Estate’s culinary experiences offer complementary contrasts as well, blending Northern California’s bounty with European flair at our restaurants—the Italian-inspired Bottega, the Spanish-influenced Coqueta, and Ottimo, where you can dine, try wines, and procure provisions for whatever’s next.
It's a different kind of wine country escape, a sanctuary that can serve as a foundation for your Napa adventures—or as the focus of them. Where a sense of exploration and discovery abounds, curated experiences await, and the best of Napa is quite literally just steps away. At The Estate, there’s always good reason to raise your glass.
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Frequently Asked Questions
What does a Guest Experience Specialist do at Boardwalk IG Management LLC?
As a Guest Experience Specialist at Boardwalk IG Management LLC, you will: guest Experience Specialists are responsible for greeting and registering guests, providing outstanding service during their stay, and settling accounts upon completion. They handle check-ins and check-outs, answer inquiries, and maintain communication with other departments..
Is the Guest Experience Specialist position at Boardwalk IG Management LLC remote?
The Guest Experience Specialist position at Boardwalk IG Management LLC is based in Yountville, California, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Guest Experience Specialist position at Boardwalk IG Management LLC?
You can apply for the Guest Experience Specialist position at Boardwalk IG Management LLCdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.