About this role
CLIENT PROCESSING Associate I
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system, we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities, and people everywhere.
We’re seeking a future team member for the role of Client Processing Associate I to join our Conventional Trust Platform. This role is located in Manchester, UK.
In this role, you’ll make an impact in the following ways:
- Perform routine and non-routine client service and transactional support functions.
- Interact with other organizational units and teams to ensure timely delivery of service or resolution of issues.
- Process account-related transactions per scheduled events and client-authenticated direction.
- Follow established procedures to answer inquiries and resolve problems or issues.
- Manage situations which may require adaptation of response or extensive research according to client response.
- Escalate more complex situations to senior colleagues.
- Integrate area knowledge with understanding of industry standards and practices to provide solutions to internal and external clients.
- Perform complex operational tasks in a product or functional area.
- May be responsible for allocating and reviewing work of team members.
- May be responsible for specific supervisory review and approval actions.
- Contribute to the achievement of team objectives.
To be successful in this role, we’re seeking the following:
- Bachelor’s degree or the equivalent combination of education and experience is required.
- Experience in brokerage processing is preferred.
- Applicable local/regional licenses or certifications as required by the business.
At BNY, our culture speaks for itself, check out the latest BNY news at:
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Here’s a few of our recent awards:
America’s Most Innovative Companies, Fortune, 2025
World’s Most Admired Companies, Fortune, 2025
“Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Other facts
About BNY Mellon
For more than 240 years BNY has partnered alongside clients, using its expertise and platforms to help them operate more efficiently and accelerate growth. Today BNY serves over 90% of Fortune 100 companies and nearly all the top 100 banks globally. BNY supports governments in funding local projects and works with over 90% of the top 100 pension plans to safeguard investments for millions of individuals. As of December 31, 2025, BNY oversees $59.3 trillion in assets under custody and/or administration and $2.2 trillion in assets under management.
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What you'll do
- The Associate will perform routine and non-routine client service and transactional support functions while ensuring timely delivery of service. They will also manage complex situations and escalate issues to senior colleagues as needed.
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